Summary
Overview
Work History
Education
Skills
Timeline
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Shaun Bruhn

Dayton,OH

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

12
12
years of professional experience

Work History

Server/Trainer Assistant

Taste Of Belgium
03.2023 - 01.2024
  • Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
  • Worked closely with bartenders on drink recommendations helping to increase beverage sales.
  • Provided coaching and mentoring to employees.
  • Developed job-specific competencies and performance standards.


Roofing Contractor

Tangeman Roofing
03.2022 - 11.2022
  • Fastened composition shingles and sheets to roof with asphalt, cement and nails.
  • Streamlined the repair process for damaged roofs, addressing issues quickly to prevent further damage.
  • Installed, repaired, and replaced single-ply roofing systems.
  • Demonstrated exceptional problem-solving skills in resolving complex roofing issues promptly and effectively.
  • Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.

Server

The Pub, Tavern Restaurant Group
06.2017 - 01.2020


  • Checked guests' identification before serving alcoholic beverages.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server/Trainer

Pies And Pints
04.2012 - 06.2017
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Enhanced customer satisfaction by providing efficient and friendly service during operation hours.
  • Developed and implemented comprehensive training program for new servers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

High School Diploma -

Kettering Fairmont High School
Kettering, OH
06.2019

Skills

  • Team Member Training
  • POS System proficiency
  • High-volume dining
  • Upselling strategies
  • Wine Pairings
  • Item promotion
  • Bar terminology
  • Restaurant procedures knowledge
  • Cash Handling
  • Food station setup
  • Food running skills

Timeline

Server/Trainer Assistant

Taste Of Belgium
03.2023 - 01.2024

Roofing Contractor

Tangeman Roofing
03.2022 - 11.2022

Server

The Pub, Tavern Restaurant Group
06.2017 - 01.2020

Server/Trainer

Pies And Pints
04.2012 - 06.2017

High School Diploma -

Kettering Fairmont High School

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Shaun Bruhn