Summary
Overview
Work History
Education
Skills
Timeline
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Shaun Clarke

New Castle,DE

Summary

Proven problem-solving communicator skilled in effective written and oral communication.

Overview

11
11
years of professional experience

Work History

Assistant Territory Manager

Amerigas Propane
New Castle, Delaware
10.2022 - Current
  • Conduct daily inspections,beverage vehicles ensuring equipment and locations meet state regulation requirements
  • Consulted with customers to gain feedback and improve deliveries
  • Analyzed territory to identify and negotiate contracts with new retail customer opportunities
  • Resolved customer complaints regarding sales and service
  • Coached, developed, and motivated team to achieve revenue goals
  • Established ambitious goals for employees to promote achievement and surpass business targets
  • Planned travel schedule for visiting locations within assigned territory on a regular basis
  • Identified areas of improvement for increasing efficiency of operations within the region provides overall direction and management of the facility management function including oversight of the facility management service provider and various sub-contractors
  • Develops performance standards/service goals, budgets, monitors, and approves costs, sets facility engineering and technical facility standards and reviews operations against those standards
  • Responsible for developing and implementing facility best practices including asset management practices; preventative and reactive maintenance, long term capital planning and life cycle asset management strategies
  • Serves as a member of the Emergency Response Team, coordinating emergency activities and the areas emergency response plan
  • Ensures territory is in compliance with applicable codes, regulations, and standard operating procedures
  • Manages and oversees the Facilities Management function for physical assets within the territory, including coordination with a thirty-party facilities management service providers and associated contractors and sub-contractors
  • Provides leadership as a staff member to departments requiring support with fleet operations, repairs and facility maintenance
  • Performs daily inspections of fleet, bulk loading and staff, to identify operational deficiencies.

Operator

G4S Security
Claymont, Delaware
07.2018 - 10.2022
  • Operate IP based telephone system handling inbound and outbound calls
  • Send out daily communication to customers addressing potential critical issues
  • Operations support routing calls to appropriate units for handling.

Supervisor

Navient
Newark, Delaware
05.2016 - 09.2018
  • Managed and evaluated a team of 20 agents with daily metrics, immediate coaching, and career goal achievements
  • Oversaw solution navigators and is accountable for assigning tasks, motivating, and evaluating performance
  • Assisted with recruitment, hiring, and coaching of customer service staff to sustain high customer service benchmarks
  • Developed, implemented, and updated best practices to streamline operations and standardize processes
  • Proposed and executed policy and procedural changes in legal and operational compliance
  • Designated trainer for staff members re-entering the servicing department.

Servicing Specialists I & II

Navient
Newark, Delaware
02.2014 - 05.2016
  • Educated borrowers new to student loans to include outlining the repayment process and options, define terminology, loan status, and interest accrual, and provide resources available to borrowers to enable them to manage their loans quickly and effectively
  • Counseled borrowers on repayment options available and advising the best possible outcome based upon individual financial needs and goals
  • Researched account history and activity to provide accurate responses to customer inquiries
  • Maintained a strong working knowledge of multiple loan programs, products offered with those programs, and the rules and regulations pertaining to student loan servicing
  • Served as a second tier for escalated customer issues and questions.

Education

Bachelor of Business Administration -

Wilmington University

Skills

  • Customer Service
  • Leadership
  • Time Management
  • Problem Solving
  • Project Management
  • Written and Oral Communication
  • Management
  • Adult Education & Training
  • Staff Management
  • Microsoft Office Suite

Timeline

Assistant Territory Manager

Amerigas Propane
10.2022 - Current

Operator

G4S Security
07.2018 - 10.2022

Supervisor

Navient
05.2016 - 09.2018

Servicing Specialists I & II

Navient
02.2014 - 05.2016

Bachelor of Business Administration -

Wilmington University

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Shaun Clarke