Shaun Cramer
Chesterfield,MI
Summary
Dynamic leader with a proven track record at ALM Family Restaurants, enhancing service efficiency and customer satisfaction. Skilled in operations management and team building, I successfully mentored staff and implemented strategies that drove revenue growth. Adept at problem resolution, I foster collaboration and optimize workflows for peak performance.
Overview
9
9
years of professional experience
Work History
General Lanager
ALM Family Restaurants
05.2025 - Current
- Developed and implemented operational strategies to enhance service efficiency and customer satisfaction.
- Led cross-functional teams in executing promotional initiatives, driving increased guest engagement and revenue growth.
- Analyzed financial reports to identify trends, optimize budgets, and improve overall profitability of restaurant locations.
- Mentored management staff on best practices for team leadership, training programs, and performance evaluations.
Packer
Westlake Pipe and Fittings
Shelby
08.2023 - 05.2025
- Operated packaging machinery to ensure efficient workflow and product integrity.
- Inspected finished products for quality assurance and compliance with safety standards.
- Collaborated with team members to meet daily production goals and deadlines.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
Operator
Cie Usa
Macomb, MI
01.2022 - 08.2023
- Operated machinery to ensure efficient production processes and adherence to safety standards.
- Monitored equipment performance and conducted routine maintenance to minimize downtime.
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Assisted in training new staff on equipment operation and safety protocols.
Department Manager
Dgy Enterprises
Roseville, MI
04.2020 - 01.2022
- Oversaw daily operations, ensuring team adherence to company policies and procedures.
- Managed staff scheduling, optimizing workforce efficiency and resource allocation.
- Developed training programs to enhance employee skills and performance consistency.
- Implemented process improvements, reducing operational bottlenecks and enhancing workflow efficiency.
Crew Trainer
Dgy Enterprises
Roseville, MN
04.2019 - 04.2021
- Trained and mentored new crew members on operational procedures and safety protocols.
- Assisted in optimizing workflow efficiency by implementing best practices among team members.
- Conducted regular training sessions to enhance staff knowledge of equipment and service standards.
- Monitored crew performance to ensure adherence to quality and safety guidelines.
Shift Manager
Dgy Enterprises
Roseville, MI
04.2019 - 04.2020
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained new staff on operational procedures and equipment usage.
- Coordinated shift schedules to optimize resource allocation and workflow efficiency.
- Monitored inventory levels, facilitating timely restocking and minimizing shortages.
Crew Member
Dgy Enterprises
Roseville, MI
05.2017 - 04.2019
- Delivered exceptional customer service by engaging with patrons and responding to inquiries.
- Operated kitchen equipment safely and efficiently to prepare food items.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Assisted team members in daily tasks, fostering collaboration and efficiency.
Education
Fraser High School
Fraser, MI07.2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Lanager
ALM Family Restaurants
05.2025 - Current
Packer
Westlake Pipe and Fittings
08.2023 - 05.2025
Operator
Cie Usa
01.2022 - 08.2023
Department Manager
Dgy Enterprises
04.2020 - 01.2022
Crew Trainer
Dgy Enterprises
04.2019 - 04.2021
Shift Manager
Dgy Enterprises
04.2019 - 04.2020
Crew Member
Dgy Enterprises
05.2017 - 04.2019
Fraser High School