Overview
Work History
Education
Skills
Timeline
Generic

SHAUN CULBREATH

Baldwin,NY

Overview

8
8
years of professional experience

Work History

Department Manager RTW and Accessories

Burberry
01.2024 - Current
  • Led a team of 7 client advisors, fostering a collaborative and motivated work environment that achieved a consistent increase in sales performance
  • Developed and executed effective merchandising strategies, resulting in enhanced product visibility and customer engagement
  • Maintained Client Engagement metrics by way of touch bases and follow-up with team on KPIs including outreach results, appointment business, prospect data capture, etc
  • Analyzed sales data and customer feedback to identify trends, implementing action plans that improved overall store performance while ensuring exemplary customer service by training sales team on product knowledge and delivering service excellence

Visual Merchandising Associate

Burberry
01.2018 - Current
  • Executed all visual directives and standards for interior merchandising and windows in accordance with the worldwide guidelines throughout New York City Metro area (i.e.57th ST, SOHO, Manhasset & Roosevelt Field)
  • Coordinated and managed installations and activations in partnership with Senior Visual Manager and Client Engagement Manager
  • Executed visuals in offsite events: Baker House/Hamptons Takeover, SS21 Runway Salon Presentation and AW20 Salon Presentation at The Ritz-Carlton Residences

Service Lead

Burberry
01.2022 - 01.2024
  • Built a base of loyal clients who return to the store for service, support and future purchases of product
  • Deemed a leader in service by holding a top 3 spot in sales, maintaining a million dollar client book as well as demonstrating a consistent appointment business percentage
  • Took ownership of Client Engagement training and accountability with team (i.e Identifying Opportunity clients and generating outreach per CA)
  • Responsible for training new and existing client advisors on how to better enhance their client journey and selling techniques by way of Hosting daily morning briefs and using in the moment coaching and role-play

Operations Supervisor

Burberry
01.2019 - 01.2022
  • Led a team of 2 managing daily operations of an inventory of 8,000+ units ensuring timely execution of all client transfers, repairs and after sales
  • Piloted new Omni-Channel initiatives and provided critical feedback that supported the global launch
  • Established a new cadence of product management that resulted in a decrease in operational shrink to less than 1.5%
  • Spear headed BOH project that utilized unproductive real-estate as a second stockroom, decreasing fetch time for the sales team and lifting RTW business by 18%

Assistant Store Manager

Abercrombie & Fitch
01.2017 - 01.2018
  • Led a full-time team of 4 and part-time team of 50 in the top performing Abercrombie Kid's store in North America
  • Developed full-time team to execute bi-weekly floorsets and promoted out talent to support open positions within the district

Education

Fashion Business Management

Fashion Institute of Technology
New York, NY

Criminal Justice

Florida Atlantic University
Boca Raton, FL

Skills

  • Staff management
  • Team leadership
  • Sales reporting
  • Relationship building and management

Timeline

Department Manager RTW and Accessories

Burberry
01.2024 - Current

Service Lead

Burberry
01.2022 - 01.2024

Operations Supervisor

Burberry
01.2019 - 01.2022

Visual Merchandising Associate

Burberry
01.2018 - Current

Assistant Store Manager

Abercrombie & Fitch
01.2017 - 01.2018

Fashion Business Management

Fashion Institute of Technology

Criminal Justice

Florida Atlantic University

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SHAUN CULBREATH