Shaun Daniels
Aurora,CO
Summary
Energetic professional who is pursuing a career with a fast growing organization with room to grow, learn, and advance. Looking for ways to contribute my customer service, managerial and professional skills while helping to grow the company.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Inside Counter Sales / Will Call Manager
Ferguson Enterprises
01.2010 - 01.2024
- Managed a staff of over10
- Responsible for running the sales division and Sales counter
- Partnered with other departments to establish policy/procedures and implement best practices
- Worked in a team and independently
- Provided exceptional customer service to new employees, managers and internal customers
- Reviewed and verified incoming and outgoing documentation for completeness, accuracy and compliance
- Trained new employees on daily duties including proper counting techniques and reiterated the importance of customer service
- Started career as a temporary employee and excelled to management level
- Payroll Maintenance
- Managed my own express store
- Conducted new hire interviews and decisions on new hires
- Collaborated with HR professionals to develop and implement Human Resource policies
- Assured collaboration between employees and management
- Supported continuous improvement initiatives
- Increased customer satisfaction by providing efficient and friendly service
- Provided expert product knowledge to assist customers in making informed decisions about their purchases
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty
- Identified issues and developed solutions to improve quality control
- Played key role in year-end inventory counts to ensure stock levels were maintained accurately, contributing to accurate financial reporting
Branch Manager-Satellite Branch
Ferguson Enterprises
01.2008 - 01.2010
- Administered and ensured compliance to all sales practices for the branch and performed various training sessions.
- Reviewed work for all sales persons on a daily basis
- Maintained 12 reports daily of all marketing activities
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes
- Created and executed marketing strategies monthly, increasing brand awareness and attracting new customers
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
- Improved customer satisfaction ratings, ultimately achieving ‘Best Customer Service,’ ‘Best Sales,’ and ‘Best Profitability.’
Receiving Manager
Ferguson Enterprises
01.2007 - 01.2008
- Tracked inventory, conducted cycle counts and resolved issues to maintain accurate records
- Delivered fast, friendly and knowledgeable customer service
- Maintained accurate orders and shipments
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor
- Managed shipping and receiving team, overseeing training, schedules and work assignments
- Managed inbound receiving departments
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors
- Organized storage areas to optimize materials movements and minimized labor hours
- Gathered and processed merchandise returns
Receiving Clerk
Ferguson Enterprises
01.2006 - 01.2007
- Shipping Clerk
- Ensured a safe and clean working environment
- Maintained all shipment requirements and created accurate logs
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day
- Maintained tidy, organized and safe work area to comply with cleanliness standards
- Unloaded pallets and deliveries and organized products in warehouse
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times
- Double-checked cargo inventories and documentation for accuracy
Shipping Supervisor
Ferguson Enterprises
01.2005 - 01.2006
- Provided ongoing development and performance feedback
- Provided follow up assistance in assuring maximum scheduling performance
- Maintained and communicated performance metrics for the team
- Supervised shipping team of 7 employees
- Managed shipping and receiving activities for company with 50 - 100 orders processed daily
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements
- Managed a team of shipping personnel, fostering a productive work environment, promoting teamwork
- Reduced shipment errors by conducting thorough inspections of outgoing packages
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
Order Picker
Ferguson Enterprises
08.2004 - 02.2005
- Pulled warehouse items from shelves based on quantities and size
- Staged items correctly for delivery
- Increased productivity by operating various material handling equipment such as pallet jacks, forklifts, and reach trucks when necessary
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport
- Reduced order processing time with the use of RF scanning equipment and inventory management software
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics
Sous Chef
CB & POTTS
01.1992 - 01.2004
- Responsible for all inventory and food ordering
- Managed a crew of 10 chefs
- Created monthly specials
- Responsible for all employee schedules
- Maintained labor and food expenses
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards
- Planned and directed high-volume food preparation in fast-paced environment
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations
- Participated in menu planning meetings, offering creative input that led to new signature dishes garnering rave reviews from guests
- Trained kitchen staff to perform various preparation tasks under pressure
Education
High School Diploma -
Aurora Central High School
Aurora, CO05.1989
Skills
- Outstanding Customer Service
- Fork Lifts
- CPR Trainer
- Excel
- Outlook
- Microsoft Word
- Workday
- WMS
- Trilogy
Certification
- CPR Certified and Trainer.
- Bendy Certified.
Timeline
Inside Counter Sales / Will Call Manager
Ferguson Enterprises
01.2010 - 01.2024
Branch Manager-Satellite Branch
Ferguson Enterprises
01.2008 - 01.2010
Receiving Manager
Ferguson Enterprises
01.2007 - 01.2008
Receiving Clerk
Ferguson Enterprises
01.2006 - 01.2007
Shipping Supervisor
Ferguson Enterprises
01.2005 - 01.2006
Order Picker
Ferguson Enterprises
08.2004 - 02.2005
Sous Chef
CB & POTTS
01.1992 - 01.2004
- CPR Certified and Trainer.
- Bendy Certified.
High School Diploma -
Aurora Central High School
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