Summary
Overview
Work History
Education
Skills
Timeline
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Shaun David

Fayetteville,AR

Summary

Organized Supply Chain Analyst skilled in assessing client needs and cultivating compelling solutions. Well-trained decision-maker with focused attention on detail and drive to manage order flows with expert precision. Offering exemplary client relationship and support skills.

Overview

9
9
years of professional experience

Work History

Supply Chain Analyst

Hub Group
03.2022 - Current
  • Streamlined day-to-day operations of 200+ accounts by planning and scheduling orders, analyzing inventory data to meet demand, and identifying affordable and compliant options available for customer use
  • Addressed critical customer pain points by engaging with high-level management and formulating ideas towards a resolution
  • Utilized Excel-based macros to complete daily tasks, including a formatting macro for Walmart order uploads
  • Used PivotTables to populate data, then manipulated the data using formulas to highlight important low-inventory numbers to report to the customer
  • Measured trends with the customer to help forecast fluctuations of order quantities to help prepare quarterly expectations.

Resolution Specialist III

Walmart Executive Escalations
01.2019 - 03.2022
  • Resolves Executive customer escalations and concerns and acts as a brand ambassador liaison for our company’s CEO and Board of Directors
  • Conducts research, collates data from customers, and prepares resolutions through all points of contact
  • Suggests and authors standardized response templates for the overall structure to execute customer resolutions
  • Sustains a maximum average of productivity by implementing best practices
  • Influences team members to improve productivity and develops peers via training opportunities and performance reviews
  • Corresponds with management via feedback and observations to demonstrate solutions toward resolving critical issues
  • Awarded Associate of the Month of June 2019 and Associate of the 2nd Quarter – FY ‘20

Team Leader

E.G.S./Alorica
10.2016 - 01.2019
  • Fast-paced call management environment with lines of business in the retail and banking industry
  • Cooperated with all agents via coaching to behaviors and practices with positive reinforcement
  • Spearheaded the implementation of quality audits from the QA team into our management’s coaching process to improve quality scores and engage agents more effectively
  • Redesigned a pilot program for management to involve agents with engagement and peer review in the overall structure
  • Promoted quickly within the work environment by networking with management and influencing team members.

Assistant Store Manager

Arby’s
03.2015 - 10.2016
  • Fast-paced food service work environment while delegating tasks to eight or more crew members
  • Implemented servant leadership to understand the crew’s concerns and demonstrate the appropriate technique
  • Promoted within my district by understanding the needs of the managers and communicating peer-to-peer to encourage cohesive relationships and comfortable environments for customers.

Education

General Studies -

Rogers High School
Rogers, AR
05.2016

Skills

  • Advanced in Microsoft Excel
  • Customer and Office Relationships
  • Supply Chain Planning
  • Emotional Intelligence
  • Analytical Thinking
  • Peer Development
  • Punctual and Dependable
  • Project Management

Timeline

Supply Chain Analyst

Hub Group
03.2022 - Current

Resolution Specialist III

Walmart Executive Escalations
01.2019 - 03.2022

Team Leader

E.G.S./Alorica
10.2016 - 01.2019

Assistant Store Manager

Arby’s
03.2015 - 10.2016

General Studies -

Rogers High School

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Shaun David