SHAUN DE SOUZA

Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.

• Enhanced brand reputation with effective marketing campaigns and public relations efforts.
• Setup networking and CRM using light rail
• Established new revenue streams by identifying market opportunities and launching innovative products or services.
• Monitored key business risks and established risk management procedures.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Achieved company growth by implementing strategic plans and streamlining operations.

• Troubleshooting clients internet and software products from antiviruses to Microsoft products including VPN protection and their computer systems whether it be Microsoft windows or Apple products
• Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
• Improved customer satisfaction by efficiently resolving technical issues and providing timely support.

• Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
• Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.