Shaun Downie
Henderson,NV
Summary
Experienced with ensuring safety and order in residential environments. Utilizes conflict resolution and communication skills to maintain harmony and address resident concerns. Knowledge of effective management practices to support positive living atmosphere.
Overview
14
14
years of professional experience
Work History
Security Officer
Day And Zimmermann Intl
02.2021 - 11.2022
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Customer Service Representative
MGM Resorts
06.2018 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Infantry Fire Team Leader
US Army
03.2012 - 02.2018
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Directed logistical training procedures in accordance with military regulations.
- Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
- Trained in the use of tear gas and explosives.
Electronics Supervisor
Target
08.2008 - 02.2012
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
Education
High School Diploma -
Continental Academy
2011
Associate of Arts -
Long Island University
Brooklyn, NY04-2012
Skills
- Secret Security Clearance
- Customer service
- Attention to detail
- Computer skills
- Verbal communication
- Excellent people skills
- Scheduling
Timeline
Security Officer
Day And Zimmermann Intl
02.2021 - 11.2022
Customer Service Representative
MGM Resorts
06.2018 - 12.2021
Infantry Fire Team Leader
US Army
03.2012 - 02.2018
Electronics Supervisor
Target
08.2008 - 02.2012
High School Diploma -
Continental Academy
Associate of Arts -
Long Island University
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