Shaun Dsouza
Mumbai
Summary
Name: Shaun Dsouza DOB: 1996-11-15 Email Id: shaundesouza50@gmail.com QID NO: 29635638392 Passport No: P9381793 Mobile no: +974 31043393
Overview
10
10
years of professional experience
Work History
Officer - Customer Service | Freight Forwarding – Oil and Gas customer
Gulf Warehousing Company
Doha, Qatar
08.2023 - Current
- Handling shipment moving through Sea, Air, Courier both Import and Export.
- In charge of PO expediting – Making sure the cargo is delivered within the delivery date.
- Performed data entry tasks accurately and quickly to update customer information in the database.
- Achievement: Received an award from the customer for an outstanding performance during the shutdown order and for timely delivery of cargo.
Customer service executive – Retail and Lifestyle client
Maersk India Pvt Ltd
09.2021 - 08.2023
- Built strong relationships with customers through active listening and effective communication.
- Handled difficult customer situations with professionalism and composure while maintaining a positive attitude.
- Utilized problem-solving skills to identify customer needs and provided tailored solutions.
Key accounts customer service
Globelink ww India Pvt ltd.
06.2019 - 08.2021
- Handling corporate accounts
- Overseas coordination
- Console planning
Operations & customer executive
Navio Shipping Pvt Ltd
11.2018 - 04.2019
- Pricing
- In charge of handling shipments (export & import)
- Coordinating with the vendors, shipper, carrier
- Issuing BL to the customer
Marketing & Operation Executive
City Transport Syndicate Pvt Ltd
Mumbai, Maharashtra
04.2017 - 10.2018
- In charge of developing business for the company.
- Handling custom clearance, stuffing and movement of container.
- Co-coordinating with the local shipper’s and over sea’s agent.
Sales Executive
Landmark Insurance Pvt Ltd
Mumbai, Maharashtra
04.2015 - 03.2016
- In-charge of sales in the business.
- Coordinating with clients & insurance companies.
- Issuing insurance copies.
- Following up with insurance renewals.
Education
Bachelors in commerce - undefined
St. Xaviers Autonomous College
Mumbai, Maharashtra07.2017
12th - undefined
St. Francis Xavier high school & Jr. College
Mumbai, Maharashtra02.2014
10th - undefined
St. Pius X high school
Mumbai, Maharashtra03.2012
Skills
- Word 2010
- Excel 2010
- Power Point 2010
Languages
English
Hindi
Marathi
Timeline
Officer - Customer Service | Freight Forwarding – Oil and Gas customer
Gulf Warehousing Company
08.2023 - Current
Customer service executive – Retail and Lifestyle client
Maersk India Pvt Ltd
09.2021 - 08.2023
Key accounts customer service
Globelink ww India Pvt ltd.
06.2019 - 08.2021
Operations & customer executive
Navio Shipping Pvt Ltd
11.2018 - 04.2019
Marketing & Operation Executive
City Transport Syndicate Pvt Ltd
04.2017 - 10.2018
Sales Executive
Landmark Insurance Pvt Ltd
04.2015 - 03.2016
Bachelors in commerce - undefined
St. Xaviers Autonomous College
12th - undefined
St. Francis Xavier high school & Jr. College
10th - undefined
St. Pius X high school