Shaun Duckwall
Shepherdsville,KY
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Self-assured professional with a background engaging clients, streamlining sales processes and assessing customer needs. An established Lead Generator promoting undeniable organizational skills and desiring the opportunity to work hard. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Lead Generator
Adp- Automated Data Processing
04.2022 - Current
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Provided information about available products and services, membership details, and purchase advantages.
- Implemented upselling techniques to increase revenue and move product.
- Collaborated with marketing teams to develop and execute promotional strategies.
Package Handler
United Parcel Service, UPS
11.2020 - 04.2022
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Selector
Gordons Food Service
09.2020 - 10.2020
- Completed daily orders with expert picking and packing of shipments.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Checked inventory and selected products from specific locations based upon availability.
Package Handler
United Parcel Service, UPS
11.2020 - 04.2022
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Package Handler
United Parcel Service, UPS
07.2019 - 09.2020
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Wash Bay Attendant
Pride Truck Wash
04.2019 - 07.2019
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
Line Cook
Cluckers
12.2018 - 04.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Line Cook
Bojangles' Famous Chicken 'n Biscuits
12.2017 - 07.2018
- Verified proper portion sizes to consistently attain high food quality standards.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Plated and presented all dishes to match established restaurant standards.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Cashier
McDonalds
09.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Bullitt Central High School
Shepherdsville, KY06.2019
Skills
- New Client Acquisition
- Cash Register Operations
- Social Research
- Telephone Etiquette
- Appointment Scheduling
- Communications Strategies
- Client Relationship-Building
Music and travel are my hobbies.
I've always had a passion for traveling ever since I was young and now that im grown, I'm looking to get out and see the world. On the other hand, Music has always had in influence in my life. Whether that be with friends at a party or even just driving around place to place. Theres just so many genres and endless joy.
Timeline
Lead Generator
Adp- Automated Data Processing
04.2022 - Current
Package Handler
United Parcel Service, UPS
11.2020 - 04.2022
Package Handler
United Parcel Service, UPS
11.2020 - 04.2022
Selector
Gordons Food Service
09.2020 - 10.2020
Package Handler
United Parcel Service, UPS
07.2019 - 09.2020
Wash Bay Attendant
Pride Truck Wash
04.2019 - 07.2019
Line Cook
Cluckers
12.2018 - 04.2019
Cashier
McDonalds
09.2018 - 12.2018
Line Cook
Bojangles' Famous Chicken 'n Biscuits
12.2017 - 07.2018
High School Diploma -
Bullitt Central High School
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