Shaun Duran
The Bronx,NY
Summary
Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 7 years of experience in customer service, interviewing clients, witnesses and claimants to compile information.
Overview
8
8
years of professional experience
Work History
Deckhand Leader
Hornblower New York City Ferry
New York, NY
01.2024 - Current
- Ensured Passenger safety while entering and exiting the vessel
- Ensured compliance with marine regulations, maintaining accurate logs and records for inspections.
- Minimized hazards on board by conducting regular safety drills and providing emergency response training to deckhands.
- Coordinated with the captain in updating voyage plans due to changes in weather or unforeseen circumstances for smooth operations.
- Provided leadership during mooring operations, effectively handling lines and securing the vessel at various ports.
- Maintained accurate inventory records of onboard supplies, ensuring adequate stock levels for sustained operation at sea.
- Fostered teamwork among crew members through effective communication strategies promoting efficiency and collaboration.
Licensed Insurance Agent
Spottke Insurance Group
Belleair Beach, FL
09.2021 - 12.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Calculated quotes and educated potential clients on insurance options.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Met with customers to provide information about available products and policies.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Subrogation Agent/ Collections Agent
Thomas George Associates
Tampa, FL
09.2016 - 09.2021
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Obtained client information by answering telephone calls.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Negotiated favorable contract terms for clients and with insurance company securing competitive rates and coverage options.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Developed and documented collection procedures and policies to comply with government regulations.
- Established relationships with customers to encourage payment of delinquent accounts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by providing timely updates on the status of their subrogation claims.
- Negotiated favorable settlements with adverse parties, reducing litigation costs and maximizing recoveries.
- Improved claim resolution rates by thoroughly investigating subrogation claims and gathering relevant evidence.
- Expedited claim processing by maintaining organized files and diligently tracking ongoing cases.
- Identified potential fraud indicators during claim investigations, taking appropriate action to protect company interests while adhering to legal guidelines.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Negotiated with claimants to settle claims.
- Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
- Assessed complex claims and accurately determined value of damages.
Education
6-20 Claims Adjuster License
Adjuster Pro
Florida07.2024
Associate of Arts - 2-20 License
Central Insurance School
St. Petersburg, FL08.2021
Associate of Science - Criminal Justice
Bronx Community College of The City University of New York
The Bronx, NY09.2013
Skills
- Crew Training and Development
- Critical Thinking
- Maritime Safety Expertise
- Customer service and support
- Strong negotiation skills
- Decision-making capabilities
- Insurance industry knowledge
- Claims Handling
Timeline
Deckhand Leader
Hornblower New York City Ferry
01.2024 - Current
Licensed Insurance Agent
Spottke Insurance Group
09.2021 - 12.2023
Subrogation Agent/ Collections Agent
Thomas George Associates
09.2016 - 09.2021
6-20 Claims Adjuster License
Adjuster Pro
Associate of Arts - 2-20 License
Central Insurance School
Associate of Science - Criminal Justice
Bronx Community College of The City University of New York