Shaun English
Tampa,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in a successful, growing company with opportunities for advancement.
Reliable candidate with many years of success at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Fraud Client Services Representative III
Bank of America
01 2023 - Current
- Provided exceptional customer service during the initiation of fraud claims , ensuring a positive experience for affected clients while maintaining company integrity.
- Assisted customers in taking appropriate measures to safeguard their accounts following instances of confirmed or suspected fraud events.
- Educated current and newly hired employees on best practices for identifying potential fraud situations, operating multiple Bank of America systems and programs , along with art of language used when assisting clients through the process of fraud claims initiation.
Executive Chef
Ella’s Americana Folk Art Cafe
04 2013 - 12.2023
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Developed menus, controlled food costs and oversaw quality, sanitation and safety processes.
- Estimated food consumption and requisitioned food, selected and developed recipes, standardized production recipes for consistent quality and established presentation technique.
- Generated employee schedules, work assignments and determined appropriate compensation rates.
- Scheduled and received food
- Began as line cook, earning consistent promotions while developing leadership skills
Kitchen Manager
Stacked Bar And Grill
11.2011 - 04.2013
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Developed kitchen staff through training, disciplinary action and performance reviews.
Restaurant Manager
Tijuana Flats
11.2007 - 11.2011
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Telemarketing Sales Representative
Special Data Processing
05.2004 - 10.2007
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered calls, took messages and transferred calls to correct individuals.
- Made average of 200 outbound and inbound calls per day.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
Timeshare Resale Specialist
Share Trader.com
10.2003 - 11.2004
- Sold online resale plots to current timeshare owners.
- Telemarketing script writing and formulating for specific situations and objections
Telemarketing Associate
Phase One Marketing
01.2001 - 09.2003
- Completed daily cold calling and outreach to build sales pipeline.
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Jefferson High School
Tampa, FLSkills
- Supply Estimates
- Team Leadership
- Staff Supervision and Coordination
- Special Events and Catering
- Customer Service
- Creative Thinking
- Attention to Detail
- Productivity Optimization
- Organization and Prioritization
- Staff Recruiting and Hiring
- Order Management
- Vendor Relations
Timeline
Kitchen Manager
Stacked Bar And Grill
11.2011 - 04.2013
Restaurant Manager
Tijuana Flats
11.2007 - 11.2011
Telemarketing Sales Representative
Special Data Processing
05.2004 - 10.2007
Timeshare Resale Specialist
Share Trader.com
10.2003 - 11.2004
Telemarketing Associate
Phase One Marketing
01.2001 - 09.2003
Fraud Client Services Representative III
Bank of America
01 2023 - Current
Executive Chef
Ella’s Americana Folk Art Cafe
04 2013 - 12.2023
Jefferson High School
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