Shaun Enos
Roseville,CA
Summary
Professional team player seeking a challenging Restaurant Server position to contribute dynamic customer service, hospitality, administrative, and culinary skills to an organization that rewards dedication and reliability and is willing to invest in a driven individual committed to supporting and exceeding company goals. Fully committed to wow each and every guest with unparalleled attention to detail and friendliness.
Exceptional specialized Server veteran with talent for multi-tasking and doing whatever it takes to get the job done right. Outstanding guest services acumen, accurate accounting, wonderful relationship building, and impeccable presentation skills. Demonstrated ability to freely help others, and proven proficiency to increase team member morale and create returning clientele. Honest, enthusiastic, and motivated to excel. Extremely reliable, incredibly hard working, and self motivated. Prior food service experience in both casual and fine dining restaurants. Available for immediate hire.
Overview
23
23
years of professional experience
Work History
Restaurant Food Server
Applebee's Neighborhood Grill & Bar
05.2023 - Current
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
Table Games Dealer
Thunder Valley Casino Resort
01.2015 - Current
- Highly experienced proficiency to deal various casino carnival games and big games, ensuring game protection and providing excellent customer service.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Customer Service Manager/Automotive Service Advisor
Frank's Automotive
01.2014 - 01.2015
- Managed customer service, supervised technicians, handled vehicle repairs, and provided excellent customer service resulting in repeat business and increased customer base.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Night Manager/Food Server
Estancia La Jolla Hotel & Spa
01.2010 - 01.2014
- Managed overnight operations, processed audit reports, trained staff, and provided exceptional dining service.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Bellman/Valet Supervisor
Hilton San Diego Del Mar
01.2010 - 01.2014
- Managed a team, handled guest requests, and facilitated guest transportation needs.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Escorted guests to and from rooms and assisted with baggage.
- Communicated proactively with other departments on behalf of guests'' requests or concerns, fostering teamwork between hotel staff members.
Security Supervisor
The Lodge at Torrey Pines
01.2003 - 01.2009
- Served as lead contact for security and maintenance operations, trained security associates, and ensured safety of property and guests.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Developed and implemented strategies to prevent and respond to security incidents.
Lead Carpet and Flooring Technician
MilliCare Environmental Service
01.2002 - 01.2003
- Managed a team providing carpet cleaning services and floor installations, and handled client inquiries and requests.
- Conducted thorough assessments of job sites prior to installation, identifying potential challenges or obstacles for seamless project execution.
- Consistently met or exceeded project deadlines by effectively prioritizing tasks and adjusting work schedules as needed.
Director of Maintenance
Racquet and Fitness Club of Davis
01.2001 - 01.2002
- Managed a team performing property-wide maintenance for a sports facility, provided training, and participated in budget forecasting and construction projects.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Improved overall facility efficiency by implementing preventive maintenance programs and streamlining work order processes.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Troubleshot complex technical issues, providing expert guidance to the team in resolving problems quickly and effectively.
Education
Upper Division Physical Education Curriculum -
Sacramento State University
Sacramento, CA12.2002
Skills
- Clear Communication
- Order Taking
- Table Setting
- Food safety practices
- Guest Relations
- Fine dining etiquette
- Guest Engagement
- Menu Memorization
Special Skills And Acknowledgments
- Proficient knowledge of the Microsoft Office Suite, Springer Miller, PasUnity, Micros POS systems, All Data Vehicle Repair & Management
- Certified in First Aid, CPR, and AED
- Thunder Valley Table Games Rock Star Of The Month June 2017, January 2018, May 2019.
- Two-time Employee of the Month at the Hilton San Diego-Del Mar: October 2012, November 2012
- Manager of the Quarter - Estancia La Jolla Hotel & Spa - 4th quarter 2012.
- Manager of the Year - Estancia La Jolla Hotel & Spa - 2012.
- 3 Time Dean's List Recipient - Sacramento State University - 1999, 2000, 2001
References
Available upon request
Timeline
Restaurant Food Server
Applebee's Neighborhood Grill & Bar
05.2023 - Current
Table Games Dealer
Thunder Valley Casino Resort
01.2015 - Current
Customer Service Manager/Automotive Service Advisor
Frank's Automotive
01.2014 - 01.2015
Night Manager/Food Server
Estancia La Jolla Hotel & Spa
01.2010 - 01.2014
Bellman/Valet Supervisor
Hilton San Diego Del Mar
01.2010 - 01.2014
Security Supervisor
The Lodge at Torrey Pines
01.2003 - 01.2009
Lead Carpet and Flooring Technician
MilliCare Environmental Service
01.2002 - 01.2003
Director of Maintenance
Racquet and Fitness Club of Davis
01.2001 - 01.2002
Upper Division Physical Education Curriculum -
Sacramento State University
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