Shaun Farley
West Des Moines,IA
Summary
To obtain a management position where I can utilize problem solving, supervisory, and communication skills to complete company objectives while enhancing and empowering the workforce toward the objective of the company I am a part of.
Overview
17
17
years of professional experience
Work History
Office Manager
Greenberg's Jewelers
03.2022 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated all non sales related customer service request for the location.
- Central point of contact for customer communications.
- Consistently followed established procedures for store opening set up to align with brand standards.
- Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
Gallery Host
Hyatt Place
11.2021 - 02.2022
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Liaised with housekeeping, kitchen, and maintenance staff to address requests and complaints made by guests.
- Reorganized front desk set up and stock to create a logical placement of products for customers and hotel staff.
- Second highest cross selling agent (World of Hyatt) for all months employed.
Operational/Facility Leader
Restoration Hardware
09.2015 - 11.2021
- Responsible for preparing daily operations of the business.
- Managed daily deliveries for the entire gallery.
- Processing client returns and handling escalated customer service issues.
- Lead the back of house teams including Operations, Curation and Housekeeping.
- Managed housekeeping staff including work delegation, scheduling, and performance.
- Monitored quality of facilities work to ensure work is completed within the high standards expected with Restoration Hardware
- Supporting other functions as needed (Curation, Hosting, and Design )
Key Holder, Sales Associate
Lamps Plus
04.2015 - 09.2015
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Maintained records related to sales, returns and inventory availability.
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
Operations Manager, Customer Experience
Gabriel Brothers
03.2013 - 03.2015
- Responsible for the hiring of all staff withing the store.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Supervised Customer Service (Service Desk), Cashiers, Fitting Rooms and Maintenance.
- Balanced safe, prepared tills, counted drawers, and prepared register bags.
- Managed company standards for all marketing collateral and oversaw consistent application.
- Completed quarterly stock inventories to identify and address issues negatively impacting controls.
Front Desk Manager
Holiday Inn
06.2012 - 03.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Processed arrivals and departures for hotel guests, handling approximately 30 guests per shift.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Assistant Store Manager
Goodwill Industries Of Kentucky
10.2010 - 06.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job objectives.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Sorted and performed quality control measures of donated items.
- Inspected merchandise for quality, variety and safety against specifications.
- Stocked shelves, racks, and cases with newly donated merchandise.
Assistant Manager
AT&T
10.2008 - 10.2010
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of products offered
- Completed store opening and closing procedures.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Managed the shuttering of the store upon direction from corporate.
Assistant Manager
Shoe Show
06.2006 - 10.2008
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Counted, verified and handled bank deposits.
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
Education
High School Diploma -
Victory Road Christian Academy
Harlan, KY05.2006
Skills
Highly motivated and experienced in fast paced environments A quick leaner with a strong work ethic Excellent multi-tasking, organization, and leadership skills with the ability to motivate and guide employees toward higher goals while being a team player Customer service skills are of the highest standards
Experience with Salesforce, Dayforce, Word, Excel, Outlook and PowerPoint
- Documentation and control
Timeline
Office Manager
Greenberg's Jewelers
03.2022 - Current
Gallery Host
Hyatt Place
11.2021 - 02.2022
Operational/Facility Leader
Restoration Hardware
09.2015 - 11.2021
Key Holder, Sales Associate
Lamps Plus
04.2015 - 09.2015
Operations Manager, Customer Experience
Gabriel Brothers
03.2013 - 03.2015
Front Desk Manager
Holiday Inn
06.2012 - 03.2013
Assistant Store Manager
Goodwill Industries Of Kentucky
10.2010 - 06.2012
Assistant Manager
AT&T
10.2008 - 10.2010
Assistant Manager
Shoe Show
06.2006 - 10.2008
High School Diploma -
Victory Road Christian Academy
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