SHAUN FREEMAN
Ponder,TX
Summary
Senior Hotel Manager that is Service-focused and results driven with strong expertise in front of the house operations to establish a welcoming, energetic dining atmosphere. Experienced in opening large scale food and beverage operations as well as revitalizing under preforming food and beverage operations. Experienced in financial management and creating strategies to increase revenues and generate strong financial results
Overview
20
20
years of professional experience
Work History
Assistant Director of Food and Beverage
Loews Hotels & Co
05.2021 - Current
- Managed daily operations while overseeing multiple locations with annual revenues in excess of 25 million.
- Part of opening team of the Loews Arlington Hotel, and 888 room, 266, 000 sq ft of meeting space, full resort style pool and 5 food and beverage operations.
- Implemented successful staff training programs to enhance knowledge and skills of Food and Beverage employees.
- Managed budget for the department, ensuring cost-effective practices were consistently implemented.
- Integrated service and team management strategies to boost business profits.
- Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Developed impactful and strategic partnerships with clients to drive business development.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Worked with qualified chef to diversify menu with new offerings.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Director, Banquet Operations
Benchmark Hospitality At Deloitte University
01.2019 - 05.2021
- Oversee all private event operations for 800 room private hotel and leadership training facility with over 100,000 sq feet of meeting space
- Direct leadership team of 15+ managers, captains, chefs and supervisors as well as Banquet line associate team of over 75+ employees.
- Duties include planning and execution of events, coffee break operations, pantry operations, associate relations, financial reviews, ordering, scheduling, training and purchasing operations
- Increase TMOS from 54 in 2018 to 84 in 2019.
- Decrease spillage and spoilage of product by more than 60%.
- Developed and implemented Banquets University Quarterly training classes for entire property.
- Successfully revamped and created new training and standards update for department.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Cultivated strong value-added relationships with Fortune 500 clients to drive business development
Director, Restaurant Operations
Gleneagles Country Club
01.2018 - 01.2019
- Chosen to revitalize and reimagine and overall dining experiences at country club, overseeing all al a carte operation to included 7 different food and beverage operations.
- Increase event revenues from active marketing campaigns.
- Developed basic MET form standards for all positions, including area specific training manuals.
- Increase food safety and health inspection scores.
- Increase team moral and team member satisfaction.
- Worked with culinary to decrease cost while increase service standards and quality.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
Manager, Restaurant Operations
Neighborhood Services At Omni Hotels And Resorts
01.2016 - 01.2018
- Chosen to be part of opening management team for Neighborhood Services restaurant, with main focus of combine Omni culture with Neighborhood Services Culture to build new brand within Omni. Hotels
- Created MOS (Moments of Services) standards that follow within Omni guild lines while keeping with Neighborhood Services culture.
- Serve as Property Expert for Mircos/ Symphony POS system.
- Budgeted to be highest revenue food and beverage operation in company.
- Rank in top 3 for Medailla out of 63 specialty restaurants in company.
- Oversee day to day operations of restaurant and culinary teams.
- Working directly with culinary team to continue to strive for American fare in a traditional fashion.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Manager, Beverage Operations
Loews Hotels at Universal Orlando
01.2004 - 01.2016
- Worked through 4 different hotel operations over course of 12 years.
- Opening one property, Universal Cabana Bay Beach Resort as Beverage Manager.
- Oversaw 12 different food and beverage operations over tenure.
- Notable achievements:.
- Successfully opened 4 F&B outlets, conceptualizing menu layout and content.
- Create and implement Critical Path for Success.
- Developed OS&E for all food and beverage outlets.
- Created MET forms for all food and beverage outlets.
- Developed all beverage menus for hotel opening.
- Developed new menu concept to replace old Loews Leaf menu to menu that better fits theming of hotel.
- Lead campus in lifeguard audits for 2013, achieving Ellis Platinum Award, only hotel on campus to achieve that level.
- Developed beverage program that increased beverage revenues by over 150k from 2011 to 2012.
- Decreased turnover year over year.
- Developed and implement high end dinner menu for Pool Restaurant, increase check average by 15%.
- Developed satellite bar at entrance of pool to attract sales from guest returning or going to theme parks, added additional sales of over 200k in first year.
- Responsible for craft cocktail and menu development for all outlets increasing cocktail menu revenue by 12%.
- Plan and execute 5 craft beer dinners and 2 annual beer festivals with attendance of over 300 guest.
- Rebranded Jakes with new menus, table set ups, bar refurbishment to included glass front beer coolers, new logos and beer branding.
- Worked with local brewery to develop Jake’s American Red Lager, and developed separate logo to showcase that new aspect of business.
- Decreased turnover year over year.
Education
Associates - History
Valencia College
Orlando, FLSkills
- Menu development
- Inventory management
- Staff supervision
- Workflow planning
- Cleanliness
- Food plating and presentation
- Recruitment
- Cost controls
- Recipes and menu planning
- Budgeting
- Strategic Planning
- Scheduling
- Problem resolution
- Relationship development
- MS Office
Additional Information
- Experienced in opening large scale food and beverage operations as well as revitalizing under preforming food and beverage operations. Experienced in financial management and creating strategies to increase revenues and generate strong financial results
Timeline
Assistant Director of Food and Beverage
Loews Hotels & Co
05.2021 - Current
Director, Banquet Operations
Benchmark Hospitality At Deloitte University
01.2019 - 05.2021
Director, Restaurant Operations
Gleneagles Country Club
01.2018 - 01.2019
Manager, Restaurant Operations
Neighborhood Services At Omni Hotels And Resorts
01.2016 - 01.2018
Manager, Beverage Operations
Loews Hotels at Universal Orlando
01.2004 - 01.2016
Associates - History
Valencia College
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