Shaun Gibbs
Norfolk,VA
Summary
Highly motivated Cybersecurity graduate with hands-on experience in IT troubleshooting and a strong foundation in technical support. Demonstrated ability to deliver excellent customer service while resolving technical issues efficiently. Eager to apply academic knowledge and practical skills in a dynamic IT environment, with a passion for continuous learning and professional growth within the cybersecurity and IT support field.
Overview
2
2
years of professional experience
Work History
Tech Cart Pusher
Walmart
Norfolk, VA
02.2023 - 08.2025
• Performed daily troubleshooting and diagnostic on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention details
• Delivered exceptional customer service by effectively assisting employees with technical issues and ensuring timely resolution.
Education
Associates Of Applied Science - Cyber Security
Tidewater Community College
Norfolk, VA07.2025
Skills
Operating systems : Windows, macOS, Kali Linux
Languages : Powershell
Communication : String written and verbal communication skills with a customer first mindset
Mobile & Peripheral support : experience with printer troubleshooting and mobile device troubleshooting
Time Management : Ability to prioritize task and handle multiple tickets in a faced-paced environment
Timeline
Tech Cart Pusher
Walmart
02.2023 - 08.2025
Associates Of Applied Science - Cyber Security
Tidewater Community College