Shaun Gonzalez

• Champion a client-first culture by building and nurturing strong client relationships through personalized, client-centric experiences

• Coach, mentor, and develop team members to enhance performance, foster career growth, and maintain operational excellence

• Ensure seamless floor operations, including inventory oversight and sales floor coordination to optimize client engagement

• Champion specific product categories to drive performance, educate the team, and influence category growth strategies

• Analyze individual client profiles and market trends to identify product opportunities, influence assortment decisions, and enhance business results

• Recruit best-in-class talent and develop a team focused on the client experience to build lasting relationships
• Build a client book through establishing client relationships to drive additional traffic and create client engagement
• Create foot traffic through community involvement and hosting events
• Strategically driving the business through proactive planning, innovation, and execution
• Empower, develop, motivate, and work alongside the team to deliver operational excellence in all store processes and drive results through delivering an elevated client experience
• Drive Omni channel sales by utilizing all available tools and technology

• Responsible for recruiting talent, onboarding and development(Up to 150 employees during peak times)
• Manage hiring goals and payroll planning to ensure store stays within payroll allocation
• Ensure service, merchandising, operational standards and company credit card initiatives are met through company defined processes
• Coordinate daily employee coverage in a $14M, 80,000 sq ft retail store
• Reinforce customer service values by coaching team leaders and associates to deliver an exceptional customer experience
• Prepare and file various reports which includes weekly sales, payroll results, loss prevention audits and store needs
• Actively check store reports to discover opportunities to generate sales revenue
• Maintain store supply orders and budgets
• Accurately prepare store daily sales deposits and facilitate store deposits and pick ups