Shaun Gray
Tyngsboro,MA
Summary
Dedicated professional with extensive experience at Whole Foods Market, excelling in customer service and inventory management. Proven ability to enhance operational efficiency and maintain high cleanliness standards. Skilled in custodial machine operation and team collaboration, consistently achieving a safe and welcoming environment for customers and staff alike.
Overview
9
9
years of professional experience
Work History
Custodian
City of Lowell
Lowell, MA
06.2023 - Current
- Maintained cleanliness and sanitation of public facilities and grounds.
- Operated cleaning equipment, ensuring proper use and maintenance.
- Assisted in setting up for community events by preparing spaces efficiently.
- Conducted regular inspections to identify maintenance needs and safety hazards.
- Implemented waste management practices, promoting recycling initiatives within the city.
- Collaborated with team members to enhance overall facility upkeep and efficiency.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Cleaned equipment and machinery to maintain in optimum working condition.
Associate Store Team Leader
Whole Foods Market Inc
Boston, MA
08.2016 - 06.2023
- Supervised daily store operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored team members on product knowledge and operational processes.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Developed staff schedules, aligning workforce capabilities with business needs to enhance productivity.
- Coordinated promotional events, engaging customers and driving sales through effective marketing strategies.
- Monitored compliance with health and safety regulations, fostering a safe shopping environment.
- Managed customer feedback channels, addressing concerns promptly to improve satisfaction ratings.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings and merchandising layouts.
- Transferred, created and received stock orders to guarantee product stability.
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Interviewed, trained and coached Number-member team to achieve company and store goals.
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
- Handled daily operational tasks such as opening/closing routines and cash management ensuring smooth functioning of the store.
- Oversaw loss prevention efforts to reduce shrinkage rates significantly in the store area.
- Collaborated with store leadership to develop promotional campaigns and special events.
- Drove employee engagement initiatives leading towards higher motivation and retention rates.
- Assisted in employee recruitment, interviewing, and training for a high-performing team.
- Established a culture of continuous improvement by encouraging feedback from employees at all levels.
- Mentored junior team members for professional growth and increased productivity.
- Coordinated with other departments for seamless event planning and execution within the store.
- Monitored store expenses to ensure budgetary compliance and financial success.
- Implemented visual merchandising strategies to attract customers and drive sales.
- Analyzed sales data to identify trends, optimize product placement, and maximize profits.
- Managed inventory levels to minimize stockouts and overstocks, increasing sales opportunities.
- Ensured staff adherence to company policies, procedures, safety standards, resulting in an efficient workplace environment.
- Enhanced customer satisfaction through prompt issue resolution and exceptional service.
- Resolved escalated customer complaints professionally to maintain brand reputation.
- Improved store efficiency by streamlining processes and optimizing staff scheduling.
- Organized regular team meetings for effective communication of goals, expectations, updates, addressing concerns.
- Provided exceptional customer service, resulting in repeat business and positive feedback.
- Developed strong relationships with vendors to secure the best pricing and delivery options.
- Maintained a clean, organized, and safe store environment for employees and customers alike.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store to comply with cleanliness standards.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Education
High School Diploma - General Studies
Lowell High School
Lowell, MA1997
Skills
Cleaning and sanitizing
Work independently
Responsible and dependable
Customer service
Attention to detail
Problem-solving
Time management
Team collaboration
Cleaning expertise
Floor cleaning and buffing
Customer service-focused
Custodial machine operation
Work prioritization
Sanitation techniques
Facility opening and closing
Work orders
Heavy lifting
Preventive Maintenance
Room setup and breakdown
Groundskeeping
Maintenance
Maintenance knowledge
Physical stamina
Employee training
Client communication
Inventory management
Chemical handling
Facilities maintenance
Building maintenance
Snow removal
Hazardous chemicals handling
Policy and procedure enforcement
Building inspection
Safe chemical disposal
Facility maintenance
Crew supervision
Emergency response
Equipment inspection
Supply management
Pest control
Work order interpretation
Lock and key management
Timely paperwork completion
Event support
Job status updates
Lawn mowing
Restroom cleaning
Multitasking and organization
Reliability and punctuality
Health and safety compliance
Window cleaning
Equipment operation
Trash removal
Routine Inspections
Grounds security
Supply delivery
Floor maintenance
Verbal and written collaboration
Leaf blowing
Waste and recycling management
Facilities repair
Excellent communication skills
Janitorial procedures
Strong work ethic
Sweeping and mopping
Trash collection and removal
Productivity and time management
Adaptable and flexible
Restroom servicing
Communication and interpersonal skills
Decision-making
Safety standards and protocols
Checklists and recordkeeping
Timeline
Custodian
City of Lowell
06.2023 - Current
Associate Store Team Leader
Whole Foods Market Inc
08.2016 - 06.2023
High School Diploma - General Studies
Lowell High School