Years of professional work
Shaun Gunnels
Ogden,UT
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations for the last 20 years.
Overview
20
20
Work History
Operations Manager
Rendezvous
07.2023 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Retail Sales Manager
Savers/Value Village
07.2022 - 04.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Assistant Manager
Five Below
04.2021 - 07.2022
- Day to day operations and sales support/supervision for the highest volume store in all of Utah
- Assisted in store grand openings and other district needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Merchandiser
TNG Retail Services
03.2020 - 02.2021
- Merchandising for Tom Thumb and Albertsons in North Dallas
- Multiple locations
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Store Manager
Famous Stages
08.2019 - 03.2020
- Live music equipment sales and rentals
- Store/area management
- Managed daily operations, administrative duties, scheduling, and sales
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Assistant Manager
rue21
05.2018 - 08.2019
- Day to day operations and sales support/supervision for the highest volume store in Dallas/Ft Worth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Cotton On
10.2016 - 05.2017
- Assisting and maintaining store operations such as; marketing, recording keeping, visual merchandising, prospecting, customer service, recruiting, etc.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Department Manager/Freight Manager
Old Navy
02.2014 - 03.2016
- Maintain and execute visual direction per company directive and timeline
- Management over 20+ employees, operational duties such as opening & closing, payroll, scheduling, and hiring
- Accomplishments:
- Top 3 in sales over market and territory for 5 consecutive months
- Top 5 in Credit Card Applications over district for 3 consecutive months
- Concepts and styling used and created for company Monthly Sets.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
District Visual Manager
JCPenney
03.2011 - 10.2014
- Managed analytical reports to identify and track sales activities and customer trends.
- Designed appealing merchandise displays to attract customers to store, increasing foot traffic 30%.
- Coordinated with merchandising department to support release and product allocation dates.
- Increased visual impact and sales 60% through optimal arrangement of mannequins, fixtures, walls and tables.
- Provided leadership, training and mentorship for merchandising team.
- Adjusted visual displays to drive sales on overstock and old inventory items.
- Analyzed sales and performance reports to identify deficiencies.
- Created visual display strategy and oversaw implementation.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Department Manager
Old Navy, Gap
02.2010 - 03.2011
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Store Manager
Journeys
06.2007 - 02.2010
- Started as a sales associate, promoted to assistant manager, and then promoted to store manager
- Youngest store manager in the state of Texas.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Honors Program -
Garland High School
Garland, TX2005
Skills
- Workflow Planning
- Market Growth
- Project Management
- Staff Management
- Project Development
- Team Leadership
- Maximizing Profitability
- Sales Expertise
- Customer Service
- Store Opening and Closing Procedures
- Staff Training
- Inventory Management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Operations Manager
Rendezvous
07.2023 - Current
Retail Sales Manager
Savers/Value Village
07.2022 - 04.2023
Assistant Manager
Five Below
04.2021 - 07.2022
Merchandiser
TNG Retail Services
03.2020 - 02.2021
Store Manager
Famous Stages
08.2019 - 03.2020
Assistant Manager
rue21
05.2018 - 08.2019
Assistant Manager
Cotton On
10.2016 - 05.2017
Department Manager/Freight Manager
Old Navy
02.2014 - 03.2016
District Visual Manager
JCPenney
03.2011 - 10.2014
Department Manager
Old Navy, Gap
02.2010 - 03.2011
Store Manager
Journeys
06.2007 - 02.2010
Honors Program -
Garland High School
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