Shaun Hatfield
Sidney
Summary
Dynamic professional with a proven track record in customer service and team collaboration at Lowes Home Improvement. Skilled in problem-solving and adept at enhancing operational efficiency. Successfully managed a restaurant, driving customer engagement through strategic marketing and staff training. Committed to delivering quality service and fostering positive team environments.
Overview
22
22
years of professional experience
Work History
Concession Trailer
Bette Juanitta Concessions
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Lowes Home Improvment
10.2022 - 12.2024
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted customers in selecting products, providing tailored recommendations based on needs and preferences.
- Processed transactions accurately using point-of-sale systems, ensuring a seamless checkout experience.
- Collaborated with team members to maintain store organization and product displays, enhancing customer engagement.
Body Technician
Rush Enterprises
01.2024 - 11.2024
- Diagnosed and repaired body damage using advanced tools and techniques.
- Executed detailed inspections to ensure compliance with safety and quality standards.
- Collaborated with team members to streamline repair workflows, enhancing efficiency.
Restaurant Owner/Operator
C&J Pizza
03.2004 - 04.2022
- Managed daily operations, ensuring quality service and adherence to health standards.
- Developed and implemented marketing strategies to increase customer engagement and brand awareness.
- Oversaw inventory management, optimizing supply chain processes for cost efficiency.
- Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
- Established vendor relationships, negotiating contracts for favorable terms and quality ingredients.
- Analyzed sales data to identify trends, driving menu adjustments for improved profitability.
Education
No Degree - Electrical Engineering
Edison Community College
Piqua, OHSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Body Technician
Rush Enterprises
01.2024 - 11.2024
Customer Service Representative
Lowes Home Improvment
10.2022 - 12.2024
Concession Trailer
Bette Juanitta Concessions
04.2022 - Current
Restaurant Owner/Operator
C&J Pizza
03.2004 - 04.2022
No Degree - Electrical Engineering
Edison Community College