Shaun Hill
2444 Echo Point Drive,Fort Worth
Summary
Compassionate manager and analytical problem-solver with talents for clinical supervising, educating, and leading, as well as excellent motivating and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact program success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
31
31
years of professional experience
Work History
Counselor
Grow Therapy
04.2024 - Current
- Individual and Couples Counselor to 3 clients using an online platform.
Counselor
Sondermind
05.2022 - Current
- Individual Counselor with 6 clients using an online platform.
Crisis Licensed Therapist Supervisor II
MHMRTC
01.2022 - Current
- Clinical supervisor for Crisis Services
- Completed Call Center call reviews and clinical critiques (from 988, ICARE, Lifeline, and Housing)
- Created chart audits template within Survey Monkey, and ported information to Power BI Dashboard monthly
- Reviewed state requirements vs Information Item V
- Became a subject matter expert for Information Item V for CRU's, MCOT, and Call Center perimeters
- Offered guidance and feedback on clinical assessments, interventions, and therapeutic techniques with employees regarding clients served
- Utilized SSRS reporting to determine staff productivity, clients seen by staff, and program admission and discharges of patients with MCOT and CMHC programs
- Helped with implementation of Code Purple and is one of the Leading LPHA's for calls from managers with staff that are experiencing suicidal ideations
- Helped create 988 perimeters for newest call review within InContact software, to review calls received at the Call Center.
Counselor
Betterhelp
01.2021 - Current
- 1st online platform I used to help individual, and couples with specific issues.
Program Manager
Cigna Health Spring
09.2012 - 12.2021
- Managed a caseload of over 30 members, with daily and weekly calls.
- Work with members of Cigna Healthspring Star+Plus Medicaid on Behavioral Health issues
- Utilize a network of resources to help members locate Counselors, Psychologists, and Psychiatrists in network
- Help members work through crisis issues and find support for members when needed
- Experience was gained by working in a Call Center environment.
- Help members obtain medication, transportation, and appointments with providers.
Dispatch Supervisor
United Postal Services
05.2010 - 09.2012
- Helped manage over 35 UPS trucks using a specific software.
- Used software to determine where packages would be assigned.
- Worked along side UPS drivers to help alleviate errors.
Therapist
MHMR
05.2008 - 09.2012
- Worked with over 20 families in the clinic to address issues of anger, communication, focus, parenting, relaxation, coping self-talk, social skills and problem solving, appropriate assertiveness, and basic coping skills
- Used Cognitive Behavioral techniques, as well as skills training to assess and treat problems
- Worked with families face to face, as well as on the phone in crisis situations.
Preload Supervisor
United Postal Services
05.2003 - 05.2010
- Managed over 20 employees,
- Helped motivate each employee to be they best staff could be.
- Worked with other supervisors and helped manage the zip code specific area.
Family Interventionist and Service Coordinator
MHMR
01.2004 - 05.2008
- Worked in the field helping families in the Tarrant County area
- Taught skills training and basic life skills to children 3 to 18 years of age
- Worked alongside parents in helping educate them on benefits and resources for them and their children and assisted school staff to better handle children in their classroom.
Intern Counselor
Wedgwood Baptist Church
09.1999 - 10.2003
- Provided Crisis Counseling, Individual and Group Counseling, after the Church shooting on 9/15/1999
- Worked with clients in group, family, and individual settings
- Assisted by my supervisor with counseling scenarios, and on an as need basis
- Coordinated the annual Marriage Enrichment Conference at our church.
Preloader
United Postal Service
10.1995 - 05.2003
- Loaded over 5 UPS trucks with packages during my shift.
- Worked with and motivate other staff to complete their job.
Student Counselor
Counseling Practicum
10.1998 - 05.2000
- Co-facilitated men and teen group therapy
- Assisted Practicum Supervisors and other student counselors on counseling scenarios
- Gave intake interviews to prospective clients and assessed termination of counseling services
- Facilitated cohesion within the group process
- Offered Crisis Counseling after the shooting at my church Wedgwood Baptist Church.
Office Assistant
Dor-Mate Co., Inc.
10.1996 - 01.2000
- Worked with 2 supervisors to manage the office.
- Did secretarial work to help manage the books, payroll, and incoming calls.
Program Trainer
Shields Adult Care Home
01.1994 - 06.1995
- Trained over 20 clients to be able to live in their environment according to their status
- Utilized counseling skills in emergency behavior situations
- Worked side by side with Qualified Mental Rehabilitation Professionals (QMRP's) for treatment of certain clients with explosive behavior episodes within the home
- Responsible for completing daily behavioral paperwork for QMRP's on certain clients.
Education
Master of Arts in Marriage and Family Counseling -
05.2000
Master of Arts in Christian Education -
05.2000
Master of Science in General Psychology -
05.1995
Bachelor of Arts in Psychology -
05.1993
Skills
- Building rapport
- Adept at treatment and discharge planning
- Documentation And Reporting
- Staff Training
- Clinical Services
- Crisis Intervention
- Adept at conflict resolution
- Suicide Prevention
- Motivational Interviewing
- Client Counseling
- Public speaking ability
- Mental Health Support
Cell phone - personal
(817) 944-9998
Cell phone - work
(682) 444-9918
Licenses & Certificates
- Psychological Autopsy Investigator, 2022
- Licensed Profession Counselor – Supervisor, 2022
- Critical Incident Stress Management, 2016
- Licensed Professional Counselor license, 2008
- Taylor-Johnson Temperament Analysis Certification, 1999
- Prepare/Enrich Certification, 1999
References
- Cheryl Gierkey, LPC, Molina Healthcare Inc., 101 N. Roaring Springs Road, Apt 8201, Westworth Village, Texas, 76114, 817-798-9236
- Kim Fox, LPC, Private Practice, 204 S. Main Street, Suite 150, Keller, Texas, 76248, 469-261-3975
- Shawn Wilson, Friend, 3641 Oak Leaf Circle, Tyler, Texas, 75708, 903-440-0514
Timeline
Counselor - Grow Therapy
04.2024 - Current
Counselor - Sondermind
05.2022 - Current
Crisis Licensed Therapist Supervisor II - MHMRTC
01.2022 - Current
Counselor - Betterhelp
01.2021 - Current
Program Manager - Cigna Health Spring
09.2012 - 12.2021
Dispatch Supervisor - United Postal Services
05.2010 - 09.2012
Therapist - MHMR
05.2008 - 09.2012
Family Interventionist and Service Coordinator - MHMR
01.2004 - 05.2008
Preload Supervisor - United Postal Services
05.2003 - 05.2010
Intern Counselor - Wedgwood Baptist Church
09.1999 - 10.2003
Student Counselor - Counseling Practicum
10.1998 - 05.2000
Office Assistant - Dor-Mate Co., Inc.
10.1996 - 01.2000
Preloader - United Postal Service
10.1995 - 05.2003
Program Trainer - Shields Adult Care Home
01.1994 - 06.1995
Southwestern Baptist Theological Seminary - Master of Arts in Marriage and Family Counseling,
Southwestern Baptist Theological Seminary - Master of Arts in Christian Education,
Pittsburg State University - Master of Science in General Psychology,
Pittsburg State University - Bachelor of Arts in Psychology,
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