Shaun Hovel
Wildwood,FL
Summary
Lifelong Central Florida native with extensive customer service experience, positioned to be a valuable asset to the Villages Sales team. A genuine passion for helping others drives a commitment to client satisfaction and the cultivation of lasting relationships. Honesty and sincere concern for clients are foundational qualities that contribute to a successful business. Equipped with a unique skill set and unwavering dedication, ready to further my impact within the Villages community.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Coordinator
Properties of The Villages
The Villages, FL
02.2025 - Current
- Developed meaningful relationships with folks from all over the world interested in visiting or relocating to The Villages.
- Assisted guests with inquiries providing exceptional customer service and knowledge, creating excitement.
- Consistently followed up and kept track of potential leads and sales in an organized and creative manner.
- Managed reservations with close attention to detail ensuring all steps were completed properly.
- Trained new team members and collaborated with current members creating a positive and friendly work environment.
- Worked closely with sales representatives providing excellent assistance leading to repeat referrals.
Bartender
McGrady's/The Villages Entertainment
The Villages, FL
10.2024 - 02.2025
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender/Server
Texas Roadhouse
Clermont, FL
01.2023 - 02.2025
- Serving high volumes of guests while utilizing knowledge in sales by upselling drinks, appetizers, and other add-ons.
- Building guest relations through outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting upon closing.
- Promoting a positive work environment through teamwork and taking on leadership duties.
Carpenter
Celebrity Closet Company
Clermont, FL
08.2020 - 01.2023
- Completed installations of building structures, trim, flooring, and cabinetry.
- Designed high end custom walk-in closets for new and existing homeowners.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
Server
Red Lobster
01.2019 - 01.2020
- Developed time and stress management strategies through unusually large table sections.
- Resolved guest complaints professionally and efficiently.
- Maintained a clean and organized dining area ensuring a positive experience for the guest.
Education
Seeking Associate of Arts Degree - Business
University of North Florida/LSSC
Jacksonville, FLHigh School Diploma -
South Lake High School
Groveland, FL05-2017
Skills
- Service excellence
- Persuasive communication skills
- Effective public speaking
- Strong Multitasking
- Conflict Resolution
- Problem-solving
Accomplishments
Guest Coordinator of the month June 2025
Guest Coordinator of the month January 2026
Certification
Licensed Real Estate Sales Associate
License number: SL3621038
Timeline
Guest Coordinator
Properties of The Villages
02.2025 - Current
Bartender
McGrady's/The Villages Entertainment
10.2024 - 02.2025
Bartender/Server
Texas Roadhouse
01.2023 - 02.2025
Carpenter
Celebrity Closet Company
08.2020 - 01.2023
Server
Red Lobster
01.2019 - 01.2020
Seeking Associate of Arts Degree - Business
University of North Florida/LSSC
High School Diploma -
South Lake High School
Communication Skills
Completed multiple levels of public speaking classes as well as performing as a musician to large audiences.
References
- Jeff Zimmerman: (352)-753-2270
- Brian Lincoln: (515)-779-3027
- Paul Russell: (352)-242-4441
- Judi and Frank DiPietro: (352)-396-2609 & (352)-255-3706