Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Shaun Hucke

Dayton

Summary

Results-driven P&D Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and process optimization to enhance operational efficiency. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team collaboration.

Overview

25
25
years of professional experience

Work History

P&D Manager

Estes Express
Huber Heights
05.2024 - Current
  • Analyzed staffing requirements to determine the appropriate number of workers needed to complete tasks efficiently.
  • Monitored compliance with labor laws and regulations as well as company policies and procedures.
  • Coached delivery teams to take accountability for delivery, risk and issue management.
  • Monitored staff and organization of delivery department.
  • Delivered shipments promptly to maintain effective customer relationships and bolster future business opportunities.
  • Managed performance issues with delivery team members.
  • Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
  • Maintained positive relationships with clients to meet deadlines for service delivery.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Directed investigations to verify and resolve customer or shipper complaints.

Operations Manager

Bonbright Distributors
Dayton
08.2021 - 01.2024
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Created detailed reports on the performance of individual departments within operations.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Addressed customer concerns with suitable solutions.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Enforced federal, state, local and company rules for safety and operations.
  • Presented performance and productivity reports to supervisors.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Negotiated contracts with the Union

Delivery Driver

Bonbright Distributors
Dayton
02.2000 - 08.2021
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Delivered rush merchandise on tight schedules to meet customer targets

Education

Cyber Investigations - Cyber Investigations

Sinclair Community College
Dayton, OH
05-2020

High School Diploma -

Carroll High School
Dayton, OH
05-1997

Skills

  • Logistics management
  • Order tracking
  • Regulatory compliance
  • Performance management
  • Customer service
  • Conflict resolution
  • Effective communication
  • Time management
  • Relationship building
  • Customer focus
  • Distribution coordination
  • Team supervision
  • Schedule coordination
  • Driver monitoring
  • Truck dispatching
  • AS 400
  • Samsara
  • Customer complaint handling
  • Route planning
  • Worker supervision

References

References available upon request.

Timeline

P&D Manager

Estes Express
05.2024 - Current

Operations Manager

Bonbright Distributors
08.2021 - 01.2024

Delivery Driver

Bonbright Distributors
02.2000 - 08.2021

Cyber Investigations - Cyber Investigations

Sinclair Community College

High School Diploma -

Carroll High School

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