Shaun Jackson
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr Consultant Project Manager
Northern Trust Bank
Chicago, IL
10.2024 - 10.2025
- Program Management: Liaised cross-functionally to manage the full life cycle of programs with regulatory findings and Interim Assessment management actions.
- Risk & Issue Resolution: Managed risk, action items, issue, and decision (RAID) logs across multiple workstreams to anticipate and raise awareness of barriers.
- Reporting: Prepared weekly Power BI dashboards to provide visual status and health of the overall program portfolio. Summarized quarterly management actions for leadership to report to federal officers and/or regulators.
- Communication: Maintained up-to-the-minute awareness of program gaps and high-risk issues.
- Compliance: Led annual compliance-related standard operating procedure, control documentation reviews and updates.
- Process Development: Established a baseline of the current state, then proposed future state diagrams that lead to change management activities or an introduction to a new project.
Principal Product Owner - Issues Management
Discover Financial Services
Riverwoods, IL
01.2022 - 01.2023
- Team Collaboration: Facilitated agile ceremonies with robust input from team members, stakeholders, and leadership to develop and refine roadmaps, enablers, features, and user stories.
- ServiceNow Implementation: Developed persona mappings to support test case scenarios and the transition to the ServiceNow platform for issue management.
- Sprint Communication: Issued release notes to include sprint highlights such as system enhancements, new system functionality, bug fixes, known system issues, and upcoming release details to reiterate priority of future improvements.
Principal Project Manager - Compliance Risk Management PMO
Discover Financial Services
Riverwoods, IL
01.2019 - 01.2022
- Program Management: Managed the implementation of projects under various subject matter within the compliance and risk space.
- Business Case Development: Partnered with project owners to define the important tenants of the project i.e. problem statement, expected start and delivery dates, current/future impact to current process/systems, expected outcomes, etc.
- Mentorship: A trusted confidant who supported many junior project managers and product owners fostering professional growth. I was nominated twice for the prestigious President’s Plate by leaders for enhancing their team members' performance.
- Championed change management initiatives within the organization, ensuring seamless adaptation to new processes and technologies.
- Risk & Issue Resolution: Implemented risk frameworks to identify, assess, and mitigate project risks through the use action item, issue, and decision (RAID) logs.
- Reporting: Prepared weekly Power BI dashboards to provide visual status and health of the overall program portfolio. Summarized quarterly management actions for leadership to report to federal officers and/or regulators.
- System Access Management: Maintained level access requests and assessed access changes based on role movement.
Marketing Product Owner - Campaign Management
Discover Financial Services
Riverwoods, IL
01.2016 - 01.2019
- Product Management: Served as the voice of the Marketing department to deliver credit card campaign objectives i.e. changes to APR or terms/conditions, card replacement/renewals, and card design fulfillment kits.
- Defined product vision and roadmap aligning with marketing goals and customer needs.
- Stakeholder Coordination: Ongoing relationship with the processing center to coordinate user acceptance testing, ensuring deliverable and perfect print layout expectations met quality standard before launch.
- Agile Ceremony Facilitation: Daily, weekly, and quarterly facilitation of team conversations e.g. daily stand ups, problem solving, backlog refinement, sprint demonstrations, program increment preparation, etc.
- Owned and prioritized product backlog.
Education
Bachelors of Science - HR Development
Southern Illinois University
Carbondale, ILSkills
- Seasoned project manager, product owner, and change manager
- Strong communicator with stellar change management acumen
- Strong documentation skills - Diagrams & Release Notes
- Strong mentoring abilities to retain and develop talent
- Natural relationship builder with respect for the expertise of others
Certification
- U.S. Army Reserves – 75B Personnel Administration (Human Resources)
- Scaled Agile SAFe Certification
- Certified Scrum Master & Product Owner (CSPO)
- Lean Six Sigma - Green Belt
- Certified Micro ServiceNow Application
- Global Process development
- HR Continuous Improvement
- People Leadership
Timeline
Sr Consultant Project Manager
Northern Trust Bank
10.2024 - 10.2025
Principal Product Owner - Issues Management
Discover Financial Services
01.2022 - 01.2023
Principal Project Manager - Compliance Risk Management PMO
Discover Financial Services
01.2019 - 01.2022
Marketing Product Owner - Campaign Management
Discover Financial Services
01.2016 - 01.2019
Bachelors of Science - HR Development
Southern Illinois University
Awards & Nominations
- 2022 Discover President’s Plate Award Winner - Delivered Anti Bribery and Anti Corruption (ABAC) resolution activities for 13 program workstreams
- 2021 Discover President’s Plate Nominee - Mentoring, 2020 Discover President’s Plate Nominee - Mentoring