Shaun Johnston

• Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
• Kept systems operating efficiently by performing necessary upgrades and repairs.
• Conducted basic troubleshooting to isolate and diagnose common system problems.
• Implement policies, procedures and best practices to safeguard and protect data, reports and access.
• Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
• Built new file servers to maximize web hosting, terminal servers and domain control performance.

• Analyzed system risk to identify and implement appropriate security countermeasures.
• Monitored server event logs to identify and resolve performance and security issues.
• Audited networks and security systems to identify vulnerabilities.
• Protected secure data files and regulated access.
• Installed system updates, patched programs and optimized functionality.
• Updated virus protection systems based on computer virus reports.
• Duplicated and backed up data to preserve availability and security in event of data breach.
• Generated reports using statistical software in response to user requests.
• Researched, planned and implemented small- and large-scale improvements to address changing conditions and needs.
• Made recommendations to improve security procedures and systems.
• Analyzed security procedure violations and developed plans to prevent recurrence.
• Learned about latest security threats from blogs and online publications.
• Updated computer security policies and procedures upon learning of new risks.
• Reviewed security bulletins and vulnerability patch releases.
• Coordinated security updates to avoid outages and downtime.
• Collaborated with stakeholders to implement and update disaster recovery plans.

Biometrics Automated Toolkit (BAT), Duties & Responsibilities:

• Trained US Marine Corps and Army personnel on the use of Biometric Equipment to gather biometric information on Local Nationals and Third Country Nationals for analytical database integration support used in intelligence collection and targeting
• While there I wrote, edited, and modified existing training materials and submitted training reports to G2. I adapted training to personnel and situations as required; Detention Facility personnel required different training than headquarters personnel who also required additional training than HIIDE/BAT field personnel
• Performed hardware updates and upgrades on BAT equipment which included servers, HIIDEs, laptops, MaxVisions, and PIERs with the latest updates and data. Also performed low-level repairs on needed equipment for field operation.
• Set up a system to track the detained individuals, providing personnel with names, picture identification, and physical identification which would follow the individual throughout his detainment
• Strengthened communication skills through regular interactions with others.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Kept a flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
• Participated in IT department meetings to identify continuous improvement opportunities and enhance the delivery of IT services to users.
• Trained and directed users on the proper use of software and hardware within systems.
• Conducted basic troubleshooting to isolate and diagnose common system problems.
• Demonstrated leadership skills in managing projects from concept to completion.
• Adaptable and proficient in learning new concepts quickly and efficiently and implementing those concepts.

• Primary Duties & Responsibilities, Responsible for all aspects of Accounts Payable and Accounts Receivable for the Information Technology Department
• Provided Help Desk Support for all departments at the City of Richmond
• Assigned work orders for installation, maintenance, and repair of computer hardware and software
• Trained City employees on the use of various software programs including Microsoft Office and Numara Track-It! version 7.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Translated complex technical issues into digestible language for non-technical users.

• Trained staff and users to work with computer systems and programs.
• Assisted staff and users with computer malfunctions and program problems.
• Supported technology design, testing, and execution by providing research-based product and process knowledge.
• Provided technical and functional recommendations based on project requirements.
• Designed and delivered training classes to diverse audiences with varied skill levels.
• Tested modified programs to correct adverse impacts on programs or systems operations.

• Built and maintained strong working relationships with team members. Hired and trained positive, enthusiastic employees to boost the talents of the retail team. Taught employees proactive strategies to meet operational and sales goals.
• Managed daily operations by completing purchasing, inventory control, merchandising, and product distribution tasks.
• Connected with customers to provide assistance and collect feedback to optimize operations.
• Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
• Prepared employee performance appraisals, providing actionable feedback. Led employee performance evaluations and rewarded top performers to retain quality personnel.
• Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.