Shaun Jones

• Ensure all store employees and volunteers' behavior is in accordance with the philosophy and policies of Miracle Hill Ministries
• Reduced error rates through rigorous quality control measures and staff training initiatives.
• Sustained high levels of customer satisfaction by maintaining strict adherence to company policies and standards.
• Mentored junior staff members for skill development, providing guidance on best practices within the industry.
• Collaborated seamlessly with other departments, working towards common organizational goals in a cross-functional capacity.
• Work with a sense of urgency, setting the pace for the production team to consistently meet production goals
• Assist in planning and preparing staff schedules; assign employees and volunteers to specific duties
• Ensure the timely processing of all incoming merchandise and appropriately set, plan and lead daily goals to achieve clothing production and placement
• Evaluate inventory needs; proactively order merchandise and store supplies from our warehouse and vendors
• Train thrift associates and volunteers to standard operating procedures; provide coaching and feedback
• Effectively communicate and resolve employee, donor and customer concerns in a courteous and respectful manner
• Ensure inside and outside areas of the store are neat, clean, organized and free from any hazards
• Cultivate a Christ-centered store environment, through exceptional service, promptly greeting, assisting and thanking donors and customers
• Ensure compliance of all safety guidelines, timely correcting and reporting hazards and incidents
• Ensure store funds are properly secured and accounted for and all cash handling procedures are followed
• Encourage spiritual growth of employees and volunteers; willingness to lead daily devotionals
• Perform any of the required job duties of the thrift store team; other duties assigned by store manager.

• Troubleshoot computer issues for various places of business
• Troubleshoot commercial printers for Walgreens
• P.O.S
• Machine installation/repair for Cato fashions, Ross Dress 4 Less, Marshall's, and more
• Troubleshoot smart devices for residential customers
• Printer and wireless card installation for Cracker Barrel and Army recruiting stations.
• Reduced downtime by identifying potential issues and resolving them proactively.
• Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
• Reduced support tickets through proactive maintenance of hardware, software, and systems.
• Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
• Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
• Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
• Documented support interactions for future reference.
• Responded promptly to incoming sales leads and requests for technical support.
• Diagnosed and troubleshot hardware, software and network issues.
• Helped streamline repair processes and update procedures for support action consistency.

• Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
• Developed long-term strategic goals for the business based on market trends analysis.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Assessed income and expenses and adapted plans to improve profit levels.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Worked remotely starting October, 2022-December, 2023
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.

Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.

• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
• Implemented effective financial management practices, improving cash flow and profitability.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Developed comprehensive training programs for employees to enhance skills and improve productivity.
• Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
• Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
• Make outbound calls to contractors to locate availability
• document each contact with customers/moving vendors
• Head of customer and vendor relations
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
• Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

• Performed undercover work, when necessary
• Wrote thorough and truthful reports about all observations
• Collected documentation such as witness statements, video recordings, and photographs to support case findings
• Detected and apprehended any unauthorized personnel
• Monitored alarm systems to detect any unauthorized entries into protected areas
• Prevented crimes through careful observation and investigation of suspicious and unusual behavior
• Unlocked rooms and suites for authorized contractors.
• Solved complex cases by utilizing advanced interviewing techniques and collaborating effectively with law enforcement agencies.
• Increased efficiency of surveillance operations by implementing state-of-the-art technology and equipment in fieldwork.
• Obtained crucial information for clients through skillful interrogations, leading to timely resolution of sensitive matters.
• Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
• Conducted covert operations to gather intelligence on subjects while maintaining strict confidentiality and professionalism throughout the investigation process.
• Mitigated risks for clients by promptly identifying potential threats or fraudulent activities during investigations.
• Established trust with clients through consistent communication, keeping them informed of progress updates throughout the course of each investigation.

• Make outbound calls to potential clients after they submit an inquiry
• Determine level of interest
• Transfer to mortgage banker at inquirer's request
• Log call with detailed info regarding correspondence.
• Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.
• Streamlined the prospecting process for better efficiency, resulting in higher quality leads and improved conversion rates.
• Developed successful social media marketing strategies to generate new leads and expand brand visibility.
• Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
• Optimized website content for search engines, improving organic traffic and attracting more potential clients.
• Created engaging content tailored specifically for target audience segments, increasing interest in products and services offered.
• Adapted quickly to evolving market conditions or company priorities by adjusting lead generation strategies when necessary.
• Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
• Entered data , ensuring accuracy and uniformity.
• Educated customers on product and service benefits, explaining features and answering questions.
• Overcame objections using friendly, persuasive strategies.

• Take inbound calls from claimants
• Send new applicant claim forms
• Determine applicant eligibility
• Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
• Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
• Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
• Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
• Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
• Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.
• Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
• Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
• Upheld company reputation by adhering strictly to ethical guidelines when managing sensitive cases, ensuring fair and impartial treatment for all parties involved.
• Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
• Followed up with customers on unresolved issues.
• Escalated files with significant indemnity exposure to supervisor for further investigation.
• Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
• Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
• Checked documentation for accuracy and validity on updated systems.
• Verified client information by analyzing existing evidence on file.

• Streamlined the verification process by creating detailed checklists and guidelines to ensure consistency.
• Reduced errors in documentation by thoroughly cross-checking data against established parameters.
• Increased efficiency of the verification team through diligent collaboration and clear communication with colleagues.
• Assisted clients in meeting compliance requirements by providing accurate and timely verification results.
• Maintained a high level of professionalism when interacting with external parties during the verification process.
• Contributed to a positive work environment by actively
• participating in training sessions and sharing knowledge with team members.
• Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
• Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
• Streamlined policy management by regularly updating client information and tracking policy changes.
• Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
• Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.
• Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
• Supported underwriting department by meticulously reviewing applications for accuracy and risk assessment.
• Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
• Optimized revenue opportunities by identifying cross-selling possibilities within the existing client base.
• Provided exceptional service to clients by guiding them through the claims process stepbystep.
• Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
• Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
• Maintained high standards of customer service by building relationships with clients.
• Processed eligibility and benefits verification and authorization requests.
• Followed up on denials, late payments, extensions and other special circumstances.
• Maintained confidentiality of patient finances, records, and health statuses.
• Identified potential areas for improvement within the verification process, proposing solutions that increased overall productivity.
• Developed strong working relationships with key stakeholders, fostering trust and open lines of communication.
• Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.
• Provided clear explanations of complex processes to clients, ensuring their understanding and satisfaction with our services.
• Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
• Verified client information by analyzing existing evidence on file.
• Submit docs to next phase in processing
• Maintain individual production and accuracy compliance.
• Enhanced data accuracy by meticulously reviewing and verifying information from various sources.