Summary
Overview
Work History
Education
Skills
Timeline
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Shaun Kidd

Buffalo,MO

Summary

Dynamic healthcare professional with extensive experience at Mercy Health, excelling in patient service and HIPAA compliance. Proven ability to enhance patient satisfaction through exceptional customer service and effective insurance verification. Skilled in electronic health records and conflict resolution, fostering trust and collaboration in fast-paced environments.

EPIC software

Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.

Knowledgeable Advanced Patient Service Representative with strong background in providing guidance and support to new employees. Proven track record in enhancing team performance and fostering positive learning environment. Demonstrated ability to mentor and coach effectively, leveraging communication and interpersonal skills.

Overview

17
17
years of professional experience

Work History

Advanced Patient Service Representative/Preceptor

Mercy Health
01.2024 - 06.2025
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Collaborated with other preceptors and instructors to enhance student experience.
  • Verified insurance eligibility and coverage for patients.
  • Volunteered personal instruction and training to medical students through job shadowing and professional development.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Patient Service Representative

Cox Health Systems
04.2012 - 08.2015
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Centricity to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.

Team Lead

Discovery Center Museum
07.2008 - 07.2011
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Education

Associate of Science - Business Administration

Long Beach City College
Long Beach, CA
05-1984

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Patient intake
  • Payment collection
  • Scheduling appointments
  • Insurance verifying
  • Medical terminology
  • Patient greeting
  • Medical insurance
  • Office administration
  • Document filing
  • Conflict resolution
  • Reception management
  • Bookkeeping support
  • Cross-cultural sensitivity
  • Verbal and written communication
  • Phone etiquette
  • Electronic health records
  • Workflow optimization
  • Data protection
  • Patient follow-up
  • Healthcare industry

Timeline

Advanced Patient Service Representative/Preceptor

Mercy Health
01.2024 - 06.2025

Patient Service Representative

Cox Health Systems
04.2012 - 08.2015

Team Lead

Discovery Center Museum
07.2008 - 07.2011

Associate of Science - Business Administration

Long Beach City College

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Shaun Kidd