Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaun Krencs

Reading,Pennsylvania

Summary

Experienced Sales and Customer Service Professional with over 20 years of expertise in inside sales, sales management, insurance, and customer service roles. Proven track record of achieving sales targets, building strong client relationships, and delivering exceptional customer experiences. Seeking a challenging position to leverage my skills, drive revenue growth, and contribute to organizational success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Manager

Seguro Medico
03.2023 - Current
  • Developed and implemented effective sales strategies, resulting in a 15% increase in overall sales revenue
  • Mentored and trained a team of 12 sales representatives, resulting in improved performance and increased customer satisfaction.
  • Utilized CRM software to track customer interactions, analyze data, and identify opportunities for upselling and cross-selling.
  • Collaborated with cross-functional teams to streamline processes, enhance customer experience, and drive revenue growth.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

Assistant Sales Manager

Ideal Concepts
05.2022 - 02.2023
  • Boosted sales performance by implementing effective sales strategies and coaching team members.
  • Developed strong client relationships for repeat business and increased referrals.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
  • Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department.

Jr Assistant Sales Manager

Ideal Concepts
11.2020 - 05.2022
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Spearheaded new product launch efforts, educating team members on features and benefits to optimize overall sales performance.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
  • Answered customers' questions regarding products, prices, and availability.

Premier Reservation Agent

Apple Leisure Group
09.2015 - 11.2020
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
  • Conducted informative presentations at trade shows and other events to promote the agency''s services to a wider audience.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Regional Account Manager

McGavren Guild Media
04.2015 - 09.2015
  • Boosted audience engagement by developing and executing tailored digital media strategies.
  • Streamlined content management processes, optimizing scheduling and distribution across multiple channels.
  • Maintained knowledge of and partnerships with PPC ad platforms and vendors.
  • Created content strategies for digital media.

Sales Representative

Enter Net
01.2015 - 04.2015
  • Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
  • Built rapport with customers to foster long-term relationships and ensure repeat business.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Utilized effective time management strategies to prioritize tasks for optimal productivity.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.

Health Insurance Agent

The Hartford
07.2012 - 12.2014
  • Improved client satisfaction by providing personalized health insurance plan recommendations and guidance.
  • Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
  • Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
  • Enhanced team collaboration through consistent communication and sharing of best practices among colleagues.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Conducted annual reviews of existing policies to update information.
  • Collected premiums on or before effective date of coverage.

Education

Bachelor of Arts (B.A.) - Music Performance

Kutztown University
Kutztown, PA
05.2001

Associate of Arts (A.A.) - Radio and TV Communications

Northampton Community College
Bethlehem, PA
05.2000

Skills

  • Sales Planning
  • Staff Management
  • Proposal Development
  • Lead Generation
  • Solution Selling
  • KPI Tracking
  • New Business Development
  • Sales Reporting
  • Sales Team Training
  • Account Management
  • Sales Tracking
  • Persuasive Negotiations
  • Consultative Sales
  • Sales Process
  • Goal Setting
  • Sales Coaching
  • Continuous Improvements
  • Relationship Building
  • Product Knowledge
  • Sales Presentations
  • CRM Software
  • Verbal and Written Communication
  • Salesforce
  • Rapport and Relationship Building
  • Conflict resolution
  • Team leadership
  • Analytical thinking
  • Sales forecasting
  • Time management
  • Motivational skills
  • Organizational skills
  • Active listening
  • New Hire Onboarding
  • Customer Service

Certification

  • Life & Health Insurance License, Insurance Producer License, 11/01/20, Present
  • Life Insurance License, 11/01/20, Present

Timeline

Sales Manager

Seguro Medico
03.2023 - Current

Assistant Sales Manager

Ideal Concepts
05.2022 - 02.2023

Jr Assistant Sales Manager

Ideal Concepts
11.2020 - 05.2022

Premier Reservation Agent

Apple Leisure Group
09.2015 - 11.2020

Regional Account Manager

McGavren Guild Media
04.2015 - 09.2015

Sales Representative

Enter Net
01.2015 - 04.2015

Health Insurance Agent

The Hartford
07.2012 - 12.2014

Bachelor of Arts (B.A.) - Music Performance

Kutztown University

Associate of Arts (A.A.) - Radio and TV Communications

Northampton Community College

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Shaun Krencs