Shaun Krencs
Reading,Pennsylvania
Summary
Accomplished Sales Manager with over 20 years of experience in inside sales, sales management, insurance, and customer service. Demonstrated success in meeting sales targets and enhancing client relationships, contributing to significant revenue growth. Proficient in developing strategic sales initiatives and identifying new business opportunities while fostering high-performing teams through effective coaching and motivation. Committed to delivering exceptional customer experiences and driving organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medicare Sales Representative
Moyer Insurance and Financial Solutions
Wyomissing, PA
04.2024 - 02.2025
- Ensured quick resolution of issues, contributing to improved satisfaction metrics.
- Developed and implemented customized strategies to improve customer service satisfaction levels with new clients.
- Assessed feedback from customers to identify improvements in offered products and services.
- Designed marketing materials such as brochures, flyers, and sales presentations to promote product lines.
Sales Manager
Seguro Medico
03.2023 - 02.2024
- Formulated and applied successful sales techniques, driving a 15% uptick in overall revenue.
- Guided team of 12 sales representatives to enhance skill sets and achieve higher productivity.
- Analyzed data to identify upselling and cross-selling opportunities.
- Partnered with cross-departmental teams to optimize workflows, boost client satisfaction, and increase profitability.
- Delivered continuous training and guidance to junior sales team.
- Facilitated team meetings to define goals and clarify objectives.
Assistant Sales Manager
Ideal Concepts
05.2022 - 02.2023
- Enhanced revenue growth by designing impactful sales strategies.
- Built rapport with clients, resulting in sustainable growth opportunities.
- Boosted sales confidence among new employees through comprehensive product training.
- Managed quick resolutions to maintain strong brand trust.
- Fostered a collaborative work culture by encouraging teamwork and effective communication.
- Created measurable goals and reviewed progress to ensure alignment with objectives.
Jr Assistant Sales Manager
Ideal Concepts
11.2020 - 05.2022
- Delivered customized solutions, significantly enhancing customer approval.
- Enhanced sales through strategic product recommendations.
- Secured ongoing sales success by applying advanced selling techniques and detailed product understanding.
- Led education efforts on new product offerings to drive improved performance outcomes.
- Guided junior team members on effective inside sales strategies.
- Provided information on available items and costs to customers.
Premier Reservation Agent
Apple Leisure Group
09.2015 - 11.2020
- Enhanced travel experiences through tailored itinerary creation.
- Handled customer inquiries with efficiency, resulting in positive feedback and client referrals.
- Generated additional income by effectively offering supplementary services.
- Delivered promotional presentations at various industry events to expand audience reach.
- Developed unique itineraries by analyzing client interests, budgetary allowances, and expectations.
- Delivered curated travel solutions by identifying and securing cost-effective options.
- Engaged with open-ended questions to uncover client requirements.
- Fostered repeat business by aligning travel solutions with client preferences.
Regional Account Manager
McGavren Guild Media
04.2015 - 09.2015
- Increased audience interaction through creation and implementation of custom digital media strategies.
- Optimized distribution strategies to maximize reach and engagement.
- Developed innovative frameworks to optimize digital media campaigns.
Sales Representative
Enter Net
01.2015 - 04.2015
- Maximized sales through effective messaging and comprehensive understanding of offerings.
- Fostered strong connections with customers to drive loyalty.
- Maintained efficiency during a high call volume.
- Applied strategic time management techniques to enhance task prioritization.
- Delivered outstanding customer service through active listening to address clients' concerns.
- Expanded client base by generating new leads through targeted cold calling efforts.
Health Insurance Agent
The Hartford
07.2012 - 12.2014
- Increased customer happiness by offering tailored health insurance plans.
- Performed comprehensive analysis of health insurance plans to ensure alignment with industry updates.
- Enabled clients to make informed decisions regarding their health coverage.
- Shared best practices among team members, improving collaboration.
- Discussed insurance solutions during conversations with existing and prospective clients.
- Conducted needs assessments to gather necessary data for health insurance product recommendations.
- Performed comprehensive reviews of existing policies each year for updates.
- Managed the collection of premiums by the effective date for seamless coverage.
Education
Some College (No Degree) - Music Performance
Kutztown University
Kutztown, PA01-2001
Associate of Arts (A.A.) - Radio and TV Communications
Northampton Community College
Bethlehem, PA05.2000
Skills
- Strategic Sales Planning
- Team Leadership
- Proposal Creation
- Customer Acquisition Strategies
- Value-Based Selling
- Key Metric Monitoring
- Business Growth Strategy
- Sales Performance Reporting
- Sales Training Development
- Client Relationship Management
- Effective Negotiation Skills
- Effective Goal Planning
- Sales Training
- Efficiency Enhancement
- Strategic Relationship Development
- In-Depth Product Knowledge
- Engaging Presentation Skills
- Proficient in CRM Tools
- Strong Verbal and Written Skills
- Proficient in Salesforce
- Interpersonal Engagement
- Conflict Management Skills
- Problem-Solving Skills
- Sales Trend Analysis
- Strong Prioritization Skills
- Positive Influence Techniques
- Detail-Oriented Coordination
- New Employee Orientation
- Customer Engagement
Certification
- Life & Health Insurance License, Insurance Producer License, 11/01/20, Present
- Life Insurance License, 11/01/20, Present
References
References available upon request.
Timeline
Medicare Sales Representative
Moyer Insurance and Financial Solutions
04.2024 - 02.2025
Sales Manager
Seguro Medico
03.2023 - 02.2024
Assistant Sales Manager
Ideal Concepts
05.2022 - 02.2023
Jr Assistant Sales Manager
Ideal Concepts
11.2020 - 05.2022
Premier Reservation Agent
Apple Leisure Group
09.2015 - 11.2020
Regional Account Manager
McGavren Guild Media
04.2015 - 09.2015
Sales Representative
Enter Net
01.2015 - 04.2015
Health Insurance Agent
The Hartford
07.2012 - 12.2014
Some College (No Degree) - Music Performance
Kutztown University
Associate of Arts (A.A.) - Radio and TV Communications
Northampton Community College
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