Shaun Liebhart
Jersey City
Summary
Experienced towing and impound operations professional with a strong background managing municipal contracts, high-volume vehicle processing, and dispatch coordination. Proven ability to oversee daily towing operations, manage staff, and ensure compliance with law enforcement and city regulations. Skilled in optimizing tow workflows, improving turnaround times, and maintaining efficient, organized facilities. Brings a hands-on leadership style backed by a technical foundation in Computer Science.
Overview
19
19
years of professional experience
Work History
Assistant Facility Manager
Sims Metal Management
Jersey City, NJ
01.2016 - 01.2025
- Managed daily operations of the Jersey City Police impound and towing facility, overseeing vehicle intake, storage, and release
- Coordinated directly with police, dispatch, and towing providers to ensure timely and accurate vehicle processing
- Monitored tow activity, dispatch flow, and rotation to maintain fairness and efficiency among towing vendors
- Supervised staff, assigned daily responsibilities, and ensured adherence to operational procedures
- Maintained compliance with municipal regulations, contracts, and documentation requirements
- Oversaw inventory and parts department operations, including tracking, ordering, and sales
- Identified and resolved operational issues to reduce delays and improve overall workflow efficiency
Assistant Manager
GXR Auto
Jersey City, NJ
01.2006 - 01.2016
- Assisted in managing towing, impound, and parts department operations
- Coordinated vehicle intake, dispatch communication, and release processes
- Maintained accurate records for vehicles, towing activity, and inventory
- Provided customer service for impound-related inquiries and vehicle retrieval
- Supported daily business operations, ensuring smooth workflow between towing and storage
Education
Bachelor’s Degree - Computer Science
New Jersey City University
Jersey City, NJSkills
- Towing & Impound Operations Management
- Dispatch Coordination & Tow Rotation
- Municipal Contract Compliance
- Law Enforcement Coordination
- Team Supervision & Staff Management
- Vehicle Tracking & Inventory Control
- Customer Service & Issue Resolution
- Process Improvement & Efficiency
Operational Strengths
- Strong understanding of real-world towing operations and dispatch flow
- Ability to manage high-volume vehicle environments under pressure
- Experienced in coordinating between police departments and towing companies
- Proven leadership in fast-paced, deadline-driven environments
Value to Towing Companies
- Direct experience with municipal impound contracts
- Deep understanding of dispatch, tow rotation, and compliance requirements
- Ability to improve efficiency, turnaround time, and organization
- Strong leadership and hands-on operational management
Timeline
Assistant Facility Manager
Sims Metal Management
01.2016 - 01.2025
Assistant Manager
GXR Auto
01.2006 - 01.2016
Bachelor’s Degree - Computer Science
New Jersey City University