Summary
Overview
Work History
Education
Skills
Timeline
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Shaun Marshall

Gloucester,NC

Summary

I am an experienced single and multi-unit operations manager and military veteran with some experience with the NC DOC. I have nearly 20 years of business management and military experience. I was born and raised on Harkers Island NC in Carteret County and graduated from Harkers Island Elementary and East Carteret High School before relocating after joining the military in 1996. With my managerial experience, organizational and leadership skills along with my familiarity with the local area I feel I could be an asset to any business in the area, in particular the hotel / hospitality / retail / tourism or law enforcement sectors.

Overview

29
29
years of professional experience

Work History

Service Center Manager

Valvoline Instant Oil Change
01.2025 - 04.2025
  • Presented budgets and performance reports to corporate offices.
  • Scheduled daily service center employees and monitored performances.
  • Prepared monthly budgets for overall staff and center.
  • Trained new staff members on company policies and center expectations.
  • Implemented training systems for new employees on Service Pro philosophy
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Launched quality assurance practices for each phase of development
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Regional Operations Manager

InTown Suites Extended Stay Hotels
07.2019 - 09.2024
  • Traveled to over 15 locations per week to manage each store and perform reviews of individual managers and employees.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Developed processes to save on costs and prevent losses.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.

District Manager

Rent A Center
04.2009 - 07.2019
  • Supervised various locations, enforcing high-quality standards of operation.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Implemented systems and procedures to increase sales.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Store Manager

Rent A Center
02.2006 - 04.2009
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Approved regular payroll submissions for employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Correctional Officer

NC Department of Corrections Vanceboro
10.2005 - 01.2006
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork, fingerprints, and searches.
  • Booked new inmates into facility and processed inmates for release.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Interviewed inmates to obtain information and assess needs.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Investigated and responded to incidents of inmate misconduct.
  • Interviewed inmates to obtain information and evidence.
  • Assisted in intake and release of inmates.
  • Coordinated with other law enforcement personnel to exchange information.
  • Prepared reports to document incidents and violations.
  • Conducted security checks of inmates and living areas.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Supervised inmates during meals, recreation and other activities.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to inquiries from inmates and other members of public.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Documented inmate behavior and activities in logbooks.
  • Received and inspected mail, property, and funds from visitors on behalf of designated inmates.

General Manager

Aarons Sales and Lease ( Rose Rentals Inc )
11.1998 - 06.2005
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Oversaw training of more than 8 team members.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Reviewed and approved employee schedules and timesheets.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.

Data Systems Technician ( US Navy E-3 Rank )

US Navy
07.1996 - 11.1998
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Oversaw training of more than 8 team members.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Reviewed and approved employee schedules and timesheets.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Tested software applications and systems to identify enhancement opportunities.
  • Selected methods and criteria for warehouse data evaluation procedures.
  • Completed quality reviews for designs, codes, test plans and documentation methods.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Applied effective time management techniques to meet tight deadlines.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

East Carteret High School
Beaufort
06-1996

Skills

  • Operational efficiency
  • Workforce planning
  • Asset management
  • Staffing oversight
  • Inventory monitoring
  • Key performance indicators
  • Operational controls development
  • Expense tracking
  • Customer and vendor relations
  • Budgets
  • Outstanding communication skills
  • Supervisory role background
  • Forecasting
  • Excellent interpersonal skills
  • Staff supervision
  • Shrink control
  • Report writing experience
  • Facility management
  • Strategic planning
  • Standard operating procedures
  • Compliance management
  • Environmental compliance
  • Document flow coordination
  • Federal regulations
  • Safety protocol
  • Maintenance scheduling
  • Transportation management

Timeline

Service Center Manager

Valvoline Instant Oil Change
01.2025 - 04.2025

Regional Operations Manager

InTown Suites Extended Stay Hotels
07.2019 - 09.2024

District Manager

Rent A Center
04.2009 - 07.2019

Store Manager

Rent A Center
02.2006 - 04.2009

Correctional Officer

NC Department of Corrections Vanceboro
10.2005 - 01.2006

General Manager

Aarons Sales and Lease ( Rose Rentals Inc )
11.1998 - 06.2005

Data Systems Technician ( US Navy E-3 Rank )

US Navy
07.1996 - 11.1998

High School Diploma -

East Carteret High School

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