SHAUN MCDANIEL
Parkton,NC
Summary
Entrepreneur with a track record of enhancing customer satisfaction and fostering strong client relationships at Rugged Gorilla LLC. Excelled in business operations, marketing, and financial management. Skilled in customer relations and project estimating, demonstrating a keen ability to exceed business goals while maintaining a results-driven approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level fireman position. Ready to help team achieve company goals and seek to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Owner
Rugged Gorilla LLC
01.2021 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Head Bartender
Corner Pockets
01.2019 - 08.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
Education
High School Diploma -
Smithfield-Selma High School
Smithfield, NC06.1999
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project estimating
- Marketing
- Business Administration
- Business marketing
- Contract Management
- Purchasing and planning
- Records Organization and Management
- Desktops, Laptops, and Mobile Devices
- Hiring and Onboarding
Accomplishments
Owner of Rugged Gorilla LLC Handyman & Home Improvements
Achieved North Carolina Real Estate license (inactive at the moment )
Timeline
Owner
Rugged Gorilla LLC
01.2021 - Current
Head Bartender
Corner Pockets
01.2019 - 08.2020
High School Diploma -
Smithfield-Selma High School
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