Shaun Mcgregory
Riverside,CA
Summary
I am a dedicated and detail-oriented professional with a strong background in customer service, sales, and team collaboration. I have gained valuable experience working as a Housing Conference Team Member at UCR Housing, where I ensured a seamless guest experience and improved operational efficiency. At Fish Hut Market, I excelled as a Sales Associate by providing exceptional customer service, managing transactions, and enhancing sales through effective communication and relationship-building. My ability to identify process improvements, train new employees, and resolve conflicts demonstrates my commitment to excellence in all roles.
Overview
3
3
years of professional experience
Work History
Student Employee
UCR Dining
10.2023
- As a Student Employee at UCR Dining, I collaborated with the kitchen staff to ensure a smooth and efficient food and drink service
- I restocked supplies and food items to ensure the restaurant was fully prepared for service
- I monitored food preparation and service to ensure quality standards were met
- I followed established health and safety guidelines to ensure a clean and sanitary dining environment
- I maintained cleanliness and organization of the café and dining area, exceeding health and safety standards
- I collaborated with front-of-house staff to ensure customer satisfaction and a high-quality dining experience
- I greeted customers in a friendly and professional manner
- I handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
Housing Conference Team Member
UCR Housing
05.2023 - 09.2023
- As a Housing Conference Team Member at UCR Housing, I was responsible for ensuring a seamless experience for guests and maintaining high standards of service
- My primary duties included arriving punctually for shifts, adhering to the company dress code, and performing both opening and closing duties, such as cleaning and restocking
- Effective communication was a critical aspect of my role, as I frequently interacted with customers, supervisors, and team members to ensure smooth operations
- One of my key achievements in this role was the development of strong customer service skills and interpersonal communication abilities, achieved by working with a diverse group of customers
- I also identified opportunities for process improvements within the department, which helped streamline operations and enhance efficiency
- Additionally, I maintained a high level of accuracy when entering data into the system and documented best practices for future reference, ensuring consistency and reliability in handling similar scenarios.
Sales Associate
Fish Hut Market
05.2020 - 01.2023
- As a Sales Associate at Fish Hut Market, I provided exceptional customer service and contributed to the store's overall sales performance
- I was often the first point of contact for customers, ensuring they received a positive first impression and felt welcomed
- My responsibilities included organizing racks and shelves to maintain the store's visual appeal, encouraging customers to make additional purchases, and suggesting relevant items to enhance their shopping experience
- Operating the cash register and point-of-sale system efficiently was a key part of my role, where I handled purchases, refunds, and exchanges with accuracy and speed
- I also processed credit card transactions securely, contributing to a smooth and trustworthy checkout process
- My ability to handle customer complaints and inquiries courteously and efficiently further demonstrated my commitment to excellent customer service
- A notable achievement in this role was cultivating relationships with new and existing customers, which significantly drove sales
- Additionally, I assisted with training new employees on sales procedures, ensuring they were well-equipped to perform their duties.
Education
Bachelor of Arts -
University of California, Riverside
06.2026
High School Diploma - undefined
West Valley High School
06.2022
Skills
- Teamwork
- Hospitality
- Improvisation
- Payment Processing
- Customer Service
- Equipment Maintenance
- Communications
- Leadership
- Collaboration
- Process Improvements
- Cash Register
- Management
- Sales
- Food Preparation
- Closing (Sales)
- Billing
- Computer Skills
Details
Riverside, United States
References
- Jacob May, West valley highschool, Jmay@hemetusd.org
- Twana Dunnigan, Fish Hut Market, Tdunnigan2826@yahoo.com, 2516485207
- Misty Lara, UCR Housing, misty.lara@ucr.edu, 9518275979
- Adriana Salas De La Rosa, UCR Housing, Adriana Salas De La Rosa
Reference Letter
https://docs.google.com/document/d/1oiz3mZZ7AIsewOLF6gkVGdG8F8-5ZoqUhpEonHvr150/edit?usp=sharing
Timeline
Student Employee
UCR Dining
10.2023
Housing Conference Team Member
UCR Housing
05.2023 - 09.2023
Sales Associate
Fish Hut Market
05.2020 - 01.2023
Bachelor of Arts -
University of California, Riverside
High School Diploma - undefined
West Valley High School
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