Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaun Meister

Tucson,IA

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 12+ years of experience. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

20
20
years of professional experience

Work History

Owner/Operator

Shaun P Meister Hair
GreenValley, AZ
12.2009 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Founded and managed shaun p meister hair

Customer Service Representative / Abay Assistant

Mci Worldcom
Cedar Rapids, IA
05.2001 - 10.2008
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Effective liaison between customers and internal departments.

Education

Accredited Certificate And State Licensing - Cosmetology

Capri College
Cedar Rapids, IA
10.2009

High School Diploma -

Kirkwood Community College
Cedar Rapids, IA
05.1997

Skills

  • Industry Expertise
  • Strategic Planning
  • Effective Communicator and Public Speaker
  • Issue Identification
  • Reducing Costs
  • Operational Efficiency and Safety
  • Tradeshow Events

Timeline

Owner/Operator

Shaun P Meister Hair
12.2009 - Current

Customer Service Representative / Abay Assistant

Mci Worldcom
05.2001 - 10.2008

Accredited Certificate And State Licensing - Cosmetology

Capri College

High School Diploma -

Kirkwood Community College

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Shaun Meister