Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shaun Kelly

Marysville,WA

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Sound Publishing Inc
Everett, WA
06.2022 - Current
  • Ensured effective correspondence between the organization and USPS, leading to improved operational efficiency and decreased expenditures.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Facilitated communication between different departments within the organization.
  • Led the initiative to reclassify available publications for cost savings with USPS, resulting in significant expense reductions.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.

Specialist

Verizon Wireless
Marysville, Washington
02.2022 - Current
  • Participated in various training courses to expand my skillset and actively contributed to the development of fellow store associates through training initiatives.
  • Enhanced overall customer experience through personalized interactions, assistance with purchases, suggestive selling techniques, and meticulous product stock management.
  • Drove over 150% of commission goals for devices, insurance, and business solutions to achieve improved sales metrics.
  • Consistently achieved daily target of customer engagement calls, resulting in increased sales.
  • Assessed clients' requirements and advised customized solutions to address their needs.
  • Utilized a combination of sampling, suggestive selling, and effective communication of promotions for driving sales.

Overnight Stocker

Whole Foods Market
Seattle, WA
06.2020 - 10.2021
  • Utilized hand truck to transport large quantities of merchandise between departments or areas within the store.
  • Verified accuracy of incoming shipments against purchase orders.
  • Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Ensured that all displays were properly merchandised with correct signage, pricing information, promotional materials.

Delivery Manager

The Essential Baking Company
Seattle, Washington
10.2016 - 07.2020
  • Managed staff and conducted performance evaluations to identify training needs and establish precise plans for minimizing operational bottlenecks.
  • Efficiently communicated customer complaints, requests and feedback to enable swift resolution for company management.
  • Verified correct and safe operating order through comprehensive inspection of delivery vehicle prior to starting shift.
  • Recorded comprehensive logs of completed or ongoing deliveries utilizing handheld devices and visual documentation.
  • Operated vehicle safely in densely populated areas while maintaining a flawless driving record.
  • Maintained ongoing communication with dispatchers, informing them of any potential impacts on delivery schedules due to route issues or weather delays.
  • Delivered shipments promptly to maintain effective customer relationships and bolster future business opportunities.
  • Collaborated closely with customers, continually adjusting sales metrics to drive maximum sales.

Customer Service Sales Representative

The Essential Baking Company
Seattle, Washington
06.2018 - 07.2019
  • Created comprehensive documentation and logs for implemented solutions, including the timely generation and submission of reports.
  • Collaborated with marketing team to successfully execute and oversee various promotional activities and campaigns.
  • Implemented customer interface management systems through telephone communication, email marketing, live chat services, and social media.
  • Effectively managed a sales team while cultivating long-lasting customer relationships.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Maintained knowledge of new product offerings and changes for order provisioning processes.
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Performed follow-up calls to confirm customer satisfaction with product or service received.

Overnight Stocker

Lowe's
06.2015 - 12.2015
  • Restocked returned goods into designated areas within the store and warehouse as needed.
  • Followed established procedures for processing incoming and outgoing shipments efficiently.
  • Complied with safety regulations and maintained cleanliness of work environment at all times.
  • Performed general maintenance duties such as sweeping floors and cleaning bathrooms when necessary.
  • Unloaded trucks, moved incoming freight to storage areas, unpackaged products from containers.
  • Provided assistance with special projects as requested by management team members.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.

Computer Support Specialist

Dell (Boeing Contractor)
07.2014 - 01.2015
  • Handled resolutions for computer and system networking complications, ensuring optimal user productivity.
  • Documented and organized problem resolution resources for future reference.
  • Maintained knowledge of software and hardware updates to optimize client management efficiency and productivity.
  • Performed troubleshooting of hardware components including memory modules, hard drives, motherboards.
  • Installed and configured computer hardware, software, systems, networks, printers and scanners.
  • Provided technical assistance to users by phone or in person.
  • Tracked issue resolution policies for ensuring adherence to internal standards.
  • Performed IT troubleshooting, restoration and maintenance services to enhance organizational performance levels.

Student/Computer Technician

Columbia Basin Job Corps
07.2013 - 04.2014
  • Performed basic network troubleshooting and maintenance activities.
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
  • Upgraded computers with new hardware components like processors, RAMs.
  • Diagnosed issues with existing computer systems and identified solutions to resolve them.
  • Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.

Computer Technician

Staples
02.2013 - 07.2013
  • Maintained accurate records of service calls in a database system.
  • Upgraded computers with new hardware components like processors, RAMs.
  • Performed basic network troubleshooting and maintenance activities.
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Assessed customer needs and provided advice on appropriate products or services.
  • Provided technical support for client inquiries via telephone and email.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.

Education

High School Diploma -

Wellpinit High School
Wellpinit, WA
04.2014

Skills

  • Office Administration
  • Clerical Support
  • Invoice Processing
  • Digital Archiving
  • Mail handling
  • Data Entry
  • Workflow Optimization
  • Bookkeeping
  • Spreadsheet Management
  • Microsoft Office Suite
  • Technical Support
  • Computer Proficiency

References

References available upon request.

Timeline

Administrative Assistant

Sound Publishing Inc
06.2022 - Current

Specialist

Verizon Wireless
02.2022 - Current

Overnight Stocker

Whole Foods Market
06.2020 - 10.2021

Customer Service Sales Representative

The Essential Baking Company
06.2018 - 07.2019

Delivery Manager

The Essential Baking Company
10.2016 - 07.2020

Overnight Stocker

Lowe's
06.2015 - 12.2015

Computer Support Specialist

Dell (Boeing Contractor)
07.2014 - 01.2015

Student/Computer Technician

Columbia Basin Job Corps
07.2013 - 04.2014

Computer Technician

Staples
02.2013 - 07.2013

High School Diploma -

Wellpinit High School

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