Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaun Murphy

Visalia,CA

Summary

Dynamic professional with a strong background in customer service and aviation maintenance, notably at the U.S. Navy. Proven leadership and problem-solving skills, enhancing team productivity and customer loyalty. Adept at multitasking and organization, consistently delivering high-quality results while fostering positive relationships in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Work Study Student

Tulare County Veteran Service Office
04.2025 - 05.2025
  • Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
  • Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
  • Greeted incoming office visitors, answered questions, and directed veterans to proper resources.
  • Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and Veterans.

Customer Service Representative

Lowes Home Improvment
10.2024 - 04.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Aviation Structural Mechanic-Safety Equipment

U.S. Navy
10.2019 - 09.2024
  • Completed complex repair jobs, demonstrating strong attention to detail and commitment to excellence in all aspects of aircraft maintenance work.
  • Enhanced aircraft safety by performing thorough inspections and maintenance of structural components.
  • Performed daily postflight, preflight and other periodic inspections.
  • Increased team productivity by providing expert guidance and training to junior aviation mechanics.
  • Contributed to a safer work environment by adhering to strict safety protocols and promoting awareness among colleagues.

Education

Associate of Arts - History

College of The Sequoias
Visalia, CA
06-2027

Skills

  • Computer skills
  • Problem-solving
  • Leadership qualities
  • Customer service
  • Organization and multitasking
  • Team collaboration
  • Time management
  • Issue resolution

Timeline

Work Study Student

Tulare County Veteran Service Office
04.2025 - 05.2025

Customer Service Representative

Lowes Home Improvment
10.2024 - 04.2025

Aviation Structural Mechanic-Safety Equipment

U.S. Navy
10.2019 - 09.2024

Associate of Arts - History

College of The Sequoias

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