Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaun Paine

Coeur D'Alene,ID

Summary

Skilled business owner with years of experience working with the public. I love interaction with people and utilizing my knowledge to find the best fit for a customer's needs. I have great organization skills, fantastic sales skills, and the ability to take control in a situation and find the best resolutions to any problem. I work well with minimal supervision and always try to go above and beyond in any endeavor I pursue. Honesty, Communication, and Integrity are the rules I live and work by.

Overview

27
27
years of professional experience

Work History

Owner/Operations Executive

Taco Tech Services Inc.
07.2022 - Current
  • Collaborated on operational support tasks to achieve common goal.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Oversaw projects to help goals, tasks and milestones align with organizational strategy.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Established and maintained productive staff relationships to improve workplace morale, increase productivity and enhance personal growth.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Owner/Operator Technician

Paine Enterprises Inc.
01.2010 - 02.2024
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Observed each employee's individual strengths and initiated methods to improve areas of weakness.
  • Controlled costs to keep business operating within budget and increase profits.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Owner/Operator Technician

Falcon Computers
11.2003 - 07.2023
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Responded to customer requests for products, services, and company information.

Collections Supervisor

Nextel Communications
10.1996 - 11.1998
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Documented conversations with consumers and research into accounts.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
  • Recommended and implemented techniques to improve productivity and cut costs for company.
  • Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
  • Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.

Education

- Film

City College of San Francisco
San Francisco, CA

High School Diploma -

Nordhoff High School
Ojai, CA
06.1983

Skills

  • Team Leadership
  • Purchasing and Planning
  • Operations Oversight
  • Staff Training
  • Organization
  • Task Delegation
  • Equipment Maintenance
  • Shipping and Receiving
  • Customer Service
  • Professional Relationships
  • Verbal and Written Communication
  • Inventory Software

Timeline

Owner/Operations Executive

Taco Tech Services Inc.
07.2022 - Current

Owner/Operator Technician

Paine Enterprises Inc.
01.2010 - 02.2024

Owner/Operator Technician

Falcon Computers
11.2003 - 07.2023

Collections Supervisor

Nextel Communications
10.1996 - 11.1998

- Film

City College of San Francisco

High School Diploma -

Nordhoff High School

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Shaun Paine