SHAUN PARSLEY
Richmond,IN
Summary
Friendly Help Desk Technician with 4 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Helpdesk/Cyber Security Specialist
Neaton Auto Products Manufacturing Inc.
07.2023 - Current
- Monitored confidential company data and mitigated hacking through network systems updates.
- Performed risk analyses to identify appropriate security countermeasures.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Monitored computer virus reports to determine when to update virus protection systems.
- Excellent communication skills, both verbal and written.
- Led teams of up to [Number] in developing and implementing security systems, resulting in [Number]% fewer threats
IT Help Desk Technician
Parker Hannifin
06.2022 - 07.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
Walked individuals through basic troubleshooting tasks. - Installed, modified, and repaired software and hardware to resolve technical issues.
- Maintained and updated Active Directory customer service database.
KrogerClerk
Kroger
12.2021 - 05.2022
- Maintained clean sales floor and straightened and faced merchandise
- Engaged in friendly conversation with customer to better uncover individual needs.
Manager
Ron's Pizza
06.2020 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Technology - Computer Networking And Cyber Security
Miami Valley Career Technology Center
Clayton, OHHigh School Diploma -
Preble-Shawnee High School
Camden, OHSkills
- Basic knowledge
- Wireless
- OSI Model
- Cisco IOS
- Static/Dynamic
- Routing
- DHCP
- Cyber Security
- VLANS
- Subnetting
- IPv6
- Cable Making
- Inter-Vlan Routing
- OSPF
- IP Addressing
- Converting
- Binary/hex/decimal
- STP
- Link Aggregation
- Microsoft Hyper-V Server
- Data Management
- Virus Protection
- Technical Troubleshooting
- User Support
Certification
- linux Training - 3 years
- CCNA Training - 3 years
- Microsoft support- 2 years
Timeline
IT Helpdesk/Cyber Security Specialist
Neaton Auto Products Manufacturing Inc.
07.2023 - Current
IT Help Desk Technician
Parker Hannifin
06.2022 - 07.2023
KrogerClerk
Kroger
12.2021 - 05.2022
Manager
Ron's Pizza
06.2020 - 11.2021
Technology - Computer Networking And Cyber Security
Miami Valley Career Technology Center
High School Diploma -
Preble-Shawnee High School
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