Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHAUN PARSLEY

Richmond,IN

Summary

Friendly Help Desk Technician with 4 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Helpdesk/Cyber Security Specialist

Neaton Auto Products Manufacturing Inc.
07.2023 - Current
  • Monitored confidential company data and mitigated hacking through network systems updates.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Conducted security audits to identify vulnerabilities.
  • Recommend improvements in security systems and procedures.
  • Monitored computer virus reports to determine when to update virus protection systems.
  • Excellent communication skills, both verbal and written.
  • Led teams of up to [Number] in developing and implementing security systems, resulting in [Number]% fewer threats

IT Help Desk Technician

Parker Hannifin
06.2022 - 07.2023
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Documented support interactions for future reference.
    Walked individuals through basic troubleshooting tasks.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Maintained and updated Active Directory customer service database.

KrogerClerk

Kroger
12.2021 - 05.2022
  • Maintained clean sales floor and straightened and faced merchandise
  • Engaged in friendly conversation with customer to better uncover individual needs.

Manager

Ron's Pizza
06.2020 - 11.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Education

Technology - Computer Networking And Cyber Security

Miami Valley Career Technology Center
Clayton, OH

High School Diploma -

Preble-Shawnee High School
Camden, OH

Skills

  • Basic knowledge
  • Wireless
  • OSI Model
  • Cisco IOS
  • Static/Dynamic
  • Routing
  • DHCP
  • Cyber Security
  • VLANS
  • Subnetting
  • IPv6
  • Cable Making
  • Inter-Vlan Routing
  • OSPF
  • IP Addressing
  • Converting
  • Binary/hex/decimal
  • STP
  • Link Aggregation
  • Microsoft Hyper-V Server
  • Data Management
  • Virus Protection
  • Technical Troubleshooting
  • User Support

Certification

  • linux Training - 3 years
  • CCNA Training - 3 years
  • Microsoft support- 2 years

Timeline

IT Helpdesk/Cyber Security Specialist

Neaton Auto Products Manufacturing Inc.
07.2023 - Current

IT Help Desk Technician

Parker Hannifin
06.2022 - 07.2023

KrogerClerk

Kroger
12.2021 - 05.2022

Manager

Ron's Pizza
06.2020 - 11.2021

Technology - Computer Networking And Cyber Security

Miami Valley Career Technology Center

High School Diploma -

Preble-Shawnee High School

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SHAUN PARSLEY