Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHAUN PARSLEY

Miamisburg,OH

Summary

Friendly Information Technology and cyber security expert with 4 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every problem encounter. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide technical responses.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Specialist

OPSPro
05.2023 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Provided exceptional customer service by promptly addressing problems reported by endusers.
  • Walked individuals through basic troubleshooting tasks.

IT Helpdesk/Cyber Security Specialist

Neaton Auto Products Manufacturing Inc.
07.2023 - 05.2024
  • Incorporated cybersecurity priorities into development projects to reduce potential liability and increase customer security.
  • Executed Active Directory management tasks, along with Google admin
  • Provided comprehensive support, both remotely and on-site, addressing user needs and resolving technical issues
    promptly.
  • O365 management of deploying of license and creating new users
  • Managed and build a network monitoring server to monitor switches and the network
  • Rewired and conducted the rewiring of the office for better network connection both wired and wireless
  • Enhanced network security by implementing advanced threat detection and prevention tools.
  • Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
  • Create scripts and Group policy in AD for better and quick imaging for laptop and Desktops

IT Help Desk Technician

Parker Hannifin
06.2022 - 07.2023
  • Led the team in achieving positive ticket resolution responses, showcasing effective leadership and problem-solving skills.
  • Tracked and managed Azure for project use
  • Managed and tracked ServiceNow ticketing system for efficient logging, tracking, and resolution of user-reported issues, enhancing IT service delivery.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Led Help Desk Operators in delivering efficient support and maintained current knowledge of technology
  • imaged and programmed all hardware and softwear for new station or computers
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.

Education

Computer Networking And Cyber Security

Miami Valley Career Technology Center

High School Diploma -

Preble-Shawnee High School

Skills

  • Executed Active Directory/Google Admin management task
  • Office 365 management and distribution
  • Windows AD and File server Management (including backups and restore)
  • Imaging and backing up Windows, Linux and Apple Devices
  • Full knowledge of all microsoft admin portals, Intune, Azure, Admin Ect

Certification

  • linux Training - 3 years
  • CCNA Training - 3 years
  • Microsoft support- 2 years

Timeline

IT Helpdesk/Cyber Security Specialist

Neaton Auto Products Manufacturing Inc.
07.2023 - 05.2024

IT Specialist

OPSPro
05.2023 - Current

IT Help Desk Technician

Parker Hannifin
06.2022 - 07.2023

Computer Networking And Cyber Security

Miami Valley Career Technology Center

High School Diploma -

Preble-Shawnee High School

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SHAUN PARSLEY