Shaun Plumley
4761 Glencrest Avenue ,NY
Summary
Proven leader at TJ Maxx, adept in customer service and problem-solving, significantly enhanced store profitability through efficient inventory management and sales strategies. Excelled in recruiting, training, and motivating teams across 133 stores, showcasing exceptional multitasking and organizational skills. Achieved top district performance in merchandise management, demonstrating a results-driven approach and a commitment to excellence. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Store Manager
TJ Maxx
04.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and associates.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive customer relationships.
- Managed store associates successfully in fast-paced environment through proactive communication and positive feedback.
- Recruit, hire, train and mentor new staff members, from store leaders to hourly associates.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversee 133 stores, within the region, for workforce management, for hiring, scheduling, thru the use of WorkJam, Kronos and MOOD media.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Train store leaders and associates on the use of sales strategies to communicate the benefits of the store credit card, to successfully meet the company goal,
- Lead the district of 11 stores on Door to Floor strategies to improve the speed of merchandise getting to the salesfloor.
Store Manager
TJ Maxx
03.2010 - 04.2018
Operations Manager
TJ Maxx
02.2005 - 03.2010
Merchandise Manager
TJ Maxx
04.2001 - 02.2005
Education
High School Diploma -
Cicero North Syracuse High School
Cicero, NYSkills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Store Opening and Closing
Training and mentoring
Recruiting and Hiring
Team motivation
Sales expertise
Employee Scheduling
Certification
- NYS Drivers Lisence
- RSL (Retail Store Leadership) trainer through MOHR
- ATAP certified (Alcohol Training Awareness Program)
- ServeSafe certified
Timeline
Store Manager
TJ Maxx
04.2018 - Current
Store Manager
TJ Maxx
03.2010 - 04.2018
Operations Manager
TJ Maxx
02.2005 - 03.2010
Merchandise Manager
TJ Maxx
04.2001 - 02.2005
High School Diploma -
Cicero North Syracuse High School
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