Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Shaun Reichenbach

White Sulphur Springs,MT

Summary

Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Driver Supervisor

UPS
03.2013 - 01.2023
  • Improved driver performance by implementing comprehensive training programs and regular evaluations.
  • Enhanced communication between drivers and dispatchers through the implementation of effective scheduling systems.
  • Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
  • Streamlined route planning for increased efficiency, resulting in reduced fuel costs and improved time management.
  • Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
  • Developed clear expectations for driver performance, ensuring consistent quality across the team.
  • Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
  • Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.
  • Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
  • Implemented incentive programs to motivate drivers to achieve higher levels of productivity and customer service excellence.
  • Maintained accurate records of driver performance metrics, identifying areas for improvement and recognizing exceptional achievement.
  • Collaborated with other departments to ensure smooth operations and address any logistical challenges effectively.
  • Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
  • Assisted in recruitment efforts by screening potential candidates, conducting interviews, and selecting qualified individuals for open positions within the driving team.
  • Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
  • Ensured compliance with relevant federal regulations such as DOT requirements or HOS rules by providing guidance on best practices and procedures.
  • Handled disciplinary actions when necessary while maintaining professionalism and fairness.
  • Consistently kept an open line of communication between upper management and driving staff members.
  • Analyzed data from GPS tracking systems and implemented changes accordingly based on findings.
  • Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.

Account Executive

UPS
03.1994 - 04.2013
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
  • Implemented innovative tactics for lead generation, increasing overall conversion rates substantially over time.
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
  • Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Executed successful sales strategies to convert leads into customers.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Collaborated with internal teams to develop account strategy.
  • Managed sales cycle to maintain solid customer base.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Attended networking events to build relationships and identify sales opportunities.
  • Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
  • Met and exceeded service level goals to achieve standards and expectations.
  • Cross-sold products and services to clients to secure additional business and grow revenue streams.
  • Leveraged CRM to collect, organize and manage sales data and customer information.
  • Serviced accounts and proposed new products and services to maximize revenue.
  • Gathered information from clients to secure accounts, verify payment and identify special requirements.
  • Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
  • Created and executed account strategies to translate organizational goals into client activities.
  • Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
  • Distributed marketing materials to existing and prospective clients to promote products and services.
  • Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
  • Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
  • Prepared additional quotes for current clients to upsell products and services.
  • Prepared forecasts to gain understanding of measures needed to grow business.
  • Trained clients on product features and updates to secure buy-in.
  • Researched competitive landscape and emerging technologies to position brand in global marketplace.
  • Designed program and maintenance plans to monitor product inventories.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Stayed current on company offerings and industry trends.
  • Negotiated prices, terms of sales and service agreements.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Contributed to event marketing, sales and brand promotion.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Met existing customers to review current services and expand sales opportunities.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Recorded accurate and efficient records in customer database.
  • Developed, maintained and utilized diverse client base.
  • Quoted prices, credit terms and other bid specifications.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Kept detailed records of daily activities through online customer database.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Consulted with businesses to supply accurate product and service information.
  • Built diverse and consistent sales portfolio.
  • Generated advertising brochure for vendor use.

Package Car Delivery Driver

UPS
01.1992 - 03.1994
  • Improved customer satisfaction by providing timely and accurate package deliveries.
  • Ensured vehicle safety through regular maintenance checks and addressing potential issues promptly.
  • Enhanced efficiency by planning optimal delivery routes, taking into account traffic patterns and weather conditions.
  • Maintained positive relationships with clients, addressing their needs and concerns professionally and courteously.
  • Assisted in training new drivers, sharing best practices and company policies to ensure consistent service quality.
  • Promoted a safe work environment by adhering to all company safety guidelines and regulations during daily operations.
  • Supported warehouse staff in loading and unloading packages for efficient distribution within set timeframes.
  • Reduced package damage rates by handling items with care throughout the entire delivery process.
  • Contributed to team success by meeting or exceeding daily delivery quotas consistently.
  • Collaborated effectively with dispatchers for real-time updates on route changes or potential delays.
  • Maximized fuel efficiency through careful driving habits and appropriate vehicle maintenance practices.
  • Operated light trucks to deliver loads as far as [Number] miles from home location.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Filled out load paperwork and DOT-mandated log books.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Kept detailed records of deliveries and money received from customers.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Inspected load security and checked for damages.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Demonstrated adaptability by adjusting delivery schedules to accommodate unforeseen circumstances or emergencies as needed.
  • Completed necessary paperwork accurately, ensuring proper documentation of deliveries for both customers and management records.
  • Effectively communicated with supervisors regarding any issues or concerns encountered during deliveries, contributing valuable feedback for continuous improvement efforts.
  • Utilized technology tools such as GPS devices and smartphones for efficient navigation, tracking delivery statuses, and updating client information as required.
  • Developed strong organizational skills while managing multiple tasks simultaneously under tight deadlines.
  • Fostered a professional appearance by maintaining clean uniforms, vehicles, and equipment at all times per company standards.
  • Demonstrated excellent problem-solving abilities when faced with unexpected challenges during the delivery process, finding solutions that satisfied both the customer''s needs and company expectations.
  • Upheld high ethical standards while handling sensitive customer information, ensuring confidentiality and privacy.
  • Contributed to the company''s positive reputation by exemplifying professionalism, reliability, and a strong work ethic in all interactions with clients and colleagues.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Lifted, lowered, and carried packages typically weighing [Number] pounds throughout regular course of delivery.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Fostered positive working relationships with regular customers.

Education

Bachelor of Science - Marketing

Montana State University - Billings
Billings, MT
05.1991

Skills

  • Team Building Expertise
  • Strong Leadership Abilities
  • Adaptive Decision Making
  • Budget Management Experience
  • Route Planning Expertise
  • Employee Scheduling Competence
  • Advanced Driving Techniques
  • Transportation Industry Knowledge
  • Problem Solving Aptitude
  • Defensive Driving Techniques
  • Time Management Proficiency
  • Regulatory Documentation Familiarity
  • Vehicle Maintenance Knowledge
  • Multitasking Capabilities
  • Route Optimization Strategies
  • Safety Regulation Compliance
  • Logistics Coordination Experience
  • Incident Reporting Protocols
  • Driver Training Experience
  • Emergency Response Preparedness
  • Performance Evaluation Capabilities
  • GPS Navigation Systems
  • [Equipment] Operation
  • Hazardous Materials Handling
  • Materials Movement
  • Performance Monitoring
  • Team Leadership
  • Interpersonal Communication
  • Quality Assurance
  • Incident Investigation
  • Staff Training
  • Workplace Safety
  • Safety Procedures
  • Supply Chain Management
  • Decision-Making
  • Documentation and Reporting
  • Coaching and Mentoring
  • Material Handling

Accomplishments

Presidential Safety Award

UPS Sales Awards


Affiliations

  • UPS Congressional Program

Certification

  • Master Driver Supervisor Trainer
  • 21 Hour Hazard Material Certification
  • ESTA/VISTA


Timeline

Driver Supervisor

UPS
03.2013 - 01.2023

Account Executive

UPS
03.1994 - 04.2013

Package Car Delivery Driver

UPS
01.1992 - 03.1994

Bachelor of Science - Marketing

Montana State University - Billings

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Shaun Reichenbach