Shaun Robbins
Knoxville,TN
Summary
Hardworking employee with history of success in customer service & sales in the material handling industry. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Material Handling Consultant
Bailey
Knoxville, Tennessee
03.2023 - Current
- Developed and maintained relationships with clients to ensure customer satisfaction & repeat business.
- Assisted customers in selecting appropriate products or services for their needs & followed-up to ensure satisfaction after purchase.
- Generated leads through cold calling & networking (LinkedIn).
- Conducted presentations and product demonstrations to potential clients.
- Researched customer needs and preferences to identify opportunities for new business.
Product Support Sales
Bailey
Knoxville, Tennessee
2015 - 2023
- Maintained positive customer relationships as the primary point of contact for Bailey.
- Managed and grew existing service accounts while actively pursuing new business opportunities.
- Identified potential opportunities to upsell products or services.
- Identified and recommended suitable solutions for customers' requirements.
- Collaborated with other departments to ensure efficient resolution of customer problems.
Parts Manager
Bailey
Knoxville, Tennessee
2007 - 2015
- Managed Parts Department & Warehouse
- Maintained records of all orders placed, received, and shipped.
- Resolved customer inquiries related to part availability or quality issues.
- Conducted regular inventory audits to ensure accuracy of stock levels.
- Provided training to new employees.
Parts & Service Department
Bailey
Knoxville, TN
2003 - 2007
- Managed a team of approximately 25 technicians to ensure efficient dispatching.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Managed and oversaw the filing and processing of warranty claims.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
Associate of Science -
Fountainhead College of Technology
Knoxville, TN01-2005
Skills
- Customer Relationship Management
- Communication
- Sales and Support
- Product Knowledge
- Team Mentoring
- Proficient in Microsoft Excel & Powerpoint
Accomplishments
- 2023 1st CSR of the Year
Timeline
Material Handling Consultant
Bailey
03.2023 - Current
Product Support Sales
Bailey
2015 - 2023
Parts Manager
Bailey
2007 - 2015
Parts & Service Department
Bailey
2003 - 2007
Associate of Science -
Fountainhead College of Technology
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