Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Shaun Satterwhite

Atlanta,GA

Summary

Conscientious Customer Service Sales professional with over 17 years experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments or working at home. Effective in promoting company products, handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

25
25
years of professional experience

Work History

Vacation Planner

ONE Exchange/Princess Cruises
07.2022 - 09.2023
  • Handled 30-40 incoming call center calls per day from clients' booking cruise reservations and questioning travel destinations.
  • Organized memorable and exquisite travel itineraries and vacations for new and existing individual guest and travel agent reservations providing exemplary customer service.
  • Communicated customers with best cruise deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.

Owner/Dog Breeder

Atlanta Bulldog Babyz
06.2019 - 07.2022
  • Oversaw bookkeeping, payment, transfer, and documentation for sales of over 30-40 animals to new private and commercial owners
  • Performed statistical analyses to gather data for operational and forecast business needs
  • Consulted with customers to assess needs and propose optimal solutions
  • Established, optimized and enforced business policies to maintain consistency across industry standards

Customer Service Sales Representative

AT&T
11.1998 - 10.2015
  • Handled and received over 60 inbound calls per shift signing up new customers, retrieving customer data, negotiating payment arrangements, restored disconnected services, explained bill charges, presented relevant product information and retaining services.
  • Scored in top 10% of employees in United States Southeast Region for successfully exceeding sales and customer service goals receiving AT&T's prestigious Pinnacle Award multiple times, along with numerous other achievement awards.
  • Cross-trained training classes and backed up other customer service managers as Team Lead.
  • Recorded accurate and efficient records in customer database.
  • Promoted superior experience by actively listening to customer concerns, demonstrating empathy, and using excellent communication skills to resolve problems swiftly.

Education

GED -

Tillinghurst Education Center
Columbus, GA

Skills

  • Efficient and Detail-Oriented
  • Professional telephone demeanor
  • Excellent written and oral communication
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Strategic sales knowledge

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates

Timeline

Vacation Planner

ONE Exchange/Princess Cruises
07.2022 - 09.2023

Owner/Dog Breeder

Atlanta Bulldog Babyz
06.2019 - 07.2022

Customer Service Sales Representative

AT&T
11.1998 - 10.2015

GED -

Tillinghurst Education Center

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Shaun Satterwhite