Shaun Scherer

Managed leasing operations for 22 properties, handling inquiries, applications, screenings, and move ins across multiple locations.

Monitored and managed monthly delinquencies, including resident communication, payment plans, and account follow ups.

Prepared and processed tenant notices and supported the eviction process in compliance with local and state regulations.

Coordinated and supported city inspections, ensuring pre-inspections to ensure properties met ordinance and safety requirements.

Led and supported marketing efforts to drive occupancy, including outreach, listings, and on-site promotions.

Assisted in maintenance operations, coordinating works orders, ordering and picking up supplies, and supporting maintenance teams.

Serve as the primary tenant "go to" contact, recognized for exceptional customer service and high resident satisfaction.

Played a key role in tenant retention, resolving concerns proactively and fostering positive resident relationships.

Responded to and assisted with emergency situations, including floods, fires, drug activity, and theft, ensuring resident safety and timely resolution.

Contributed to the turnaround of older properties, assisting in exterior improvements such as paint schemes, color selection, landscaping enhancements, and overall curb appeal.

Toured with prospective tenants and provided wealth of information regards to it's key features.

Validated rental eligibility by using Greystar's verification process.

Provided market surveys of all competitors.

Escalated major issues to property manager for immediate remediation.

Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in process.

Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.

Held high approval rating and maintained customer loyalty with top notch service.

Toured property with prospective tenants and provided tailored information for each situation including Section 8 and HEN.

Ensured all prospective tenants meet all income and credit qualifications.

Assisted in paperwork completion and other logistics to facilitate smooth move-in process.

Helped find suitable housing for prospects with special needs, such as handicapped access, pet friendly locations, as well as one-story configurations.

Resolved conflicts between tenants regarding noise, encroachments, and parking.

Collected rent and tracked resident payments and maintenance requests in Yardi.