SHAUN SEYMOUR
Livonia,MI
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Potbelly
Novi, MI
01.2025 - Current
- Developed and promoted my entire management staff within a 4 month period after taking over the store.
- Elevated store ranking from 400 to top 25 on performance scorecard.
- Developed multiple team members into trainers to help support the incoming new hires.
- Achieved accurate weekly sales forecasts and optimized daily food cost management for improved profitability.
Multi Market Training Manager
Panera Bread
Livonia, MI
01.2021 - 12.2024
- As a multi market training manager I partnered with up to 4 district managers to drive learning metric and people development.
- I developed over 15 general managers to become training general managers,one of them went on to become a District Manager.
- I have opened multiple successful store's across the region
- Developed and implemented training programs for new team members to enhance operational efficiency.
- Facilitated a 2 day workshop focusing on customer service excellence and Manager day to day operations.
Training General Manager
Panera Bread
Brighton, MI
01.2018 - 01.2021
- Directed a team of 50 members, including hourly associates, certified trainers, shift supervisors, and assistant managers.
- Implemented best practices to maintain high levels of service safety and profitability.
- Oversaw inventory control and ordering processes for food and supplies.
- On Average I trained 25 people a year, some of them promoting and becoming general managers.
Manager
Panera Bread
Brighton, MI
01.2017 - 01.2018
- Developed managerial skills to build a productive team of 30 to 40 employees and provide excellent food and service to our guests.
- Managed customer complaints, comments, and questions.
- Trained in labor and health and safety laws.
- Reported to General Manager to discuss any issues with staff, products, equipment, or other aspects of the restaurant.
- Performed inventory and purchasing under supervision of upper management.
Kitchen Manager
Applebee's
Waverly, PA
01.2015 - 01.2017
Manager
Ruby Tuesday
Horseheads, NY
01.2000 - 01.2015
Education
Mohawk Valley Community College
Utica, NY01.2002
Skills
- Strong planning abilities
- Exceptional communication and interpersonal skills
- Independent and collaborative work
- Detail-oriented and able to handle multiple tasks simultaneously
- Budget management expertise
Certification
- Proctor for Servesafe
- Level 2 Health Department Certification
Timeline
General Manager
Potbelly
01.2025 - Current
Multi Market Training Manager
Panera Bread
01.2021 - 12.2024
Training General Manager
Panera Bread
01.2018 - 01.2021
Manager
Panera Bread
01.2017 - 01.2018
Kitchen Manager
Applebee's
01.2015 - 01.2017
Manager
Ruby Tuesday
01.2000 - 01.2015
Mohawk Valley Community College