Shaun Shaffer
Hill,OH
Summary
Determined individual with exceptional work ethic. Proven leadership and customer service skills. Able to perform tasks on time and meet deadlines. Can adapt and learn new skills while enjoying training.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Technician
Shafer Heating and Cooling
Hillsb, Ohio
08.2021 - Current
- Diagnosed problems and determined solutions for various customer issues.
- Maintained accurate records of service calls, repairs, and parts used.
- Performed onsite repair of equipment at customer locations.
- Conducted preventive maintenance on a variety of machines and systems.
- Troubleshot electrical circuits using schematics and diagrams.
Service Manager
Tirediscounters
MT. ORAB, OHIO
09.2011 - 08.2021
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Hired and trained service department staff to drive performance.
Education
ASSOCIATE OF BUISNESS MANAGEMENT - BUISNESS AND AUTOMOTIVE
WYOTECH
Blairsville, PA08-2010
High School Diploma -
Whiteoak High School
Mowrystown, OH05-2005
Skills
- Project Oversight
- Customer Service
- Report Generation
- Inventory Management
- Professional and Courteous
- Client Relationship Management
- Problem and Issue Resolution
Affiliations
- coaching sports
Certification
- ASE certifications
- EPA certification
Timeline
Service Technician
Shafer Heating and Cooling
08.2021 - Current
Service Manager
Tirediscounters
09.2011 - 08.2021
ASSOCIATE OF BUISNESS MANAGEMENT - BUISNESS AND AUTOMOTIVE
WYOTECH
High School Diploma -
Whiteoak High School
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