Shaun Smith
Summary
Energetic and dedicated professional with a background in self-defense, coupled with exceptional customer service and hosting skills. Adept at maintaining a calm and composed demeanor in high-pressure situations. Comprehensive understanding of security principles acquired through self-defense training, showcasing the ability to assess and respond to potential threats effectively. Proven commitment to creating safe environments and ensuring the well-being of others. Strong interpersonal and customer service skills honed through 4 years of experience in customer-facing roles. Demonstrated proficiency in conflict resolution, communication, and problem-solving. Eager to apply my adaptable nature and commitment to safety in a professional setting.
Overview
4
4
years of professional experience
Work History
Student Ambassador
American River College
02.2023 - Current
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Collaborated with other departments to promote student engagement.
- Distributed mail, filed documents, and answered telephone calls.
- Mentored students to increase satisfaction and help engage in campus life.
Expeditor/Host Manager
Frog&Slim
06.2022 - 08.2023
- Trained new expeditors and food runners according to company policies and standards.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
Fast Food Worker
McDonald's
01.2022 - 05.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
Assistant Instructor
King's Krav Maga
03.2021 - 08.2021
- Instructed on proper breathing techniques, stances, and forms.
- Promoted positive and inclusive environment by demonstrating discipline and respect to support students.
- Taught both core principles and fighting techniques to students of all levels.
- Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
- Coached new students by breaking down techniques into simple moves.
- Created interactive activities to engage students and maximize learning.
- Helped clients set and achieve health and wellness goals.
Warehouse Worker
Amazon
05.2020 - 05.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Operated on Warehouse Machinery ensuring its capabilities remain efficient and optimal.
Education
No Degree - Nursing
American River College
Sacramento, CA05.2025
High School Diploma -
Monterey Trail High School
Elk Grove, CA05.2019
Skills
- Customer Service Skills
- Self-Defense
- De-Escalation Techniques
- Community Outreach
- Basic Nutrition Knowledge
- First Aid Knowledge
- Discipline Enforcement
- Attention to Detail
- Team Collaboration
- Adaptable to Change
- Stress Management
- Quick Problem Solving
Timeline
Student Ambassador
American River College
02.2023 - Current
Expeditor/Host Manager
Frog&Slim
06.2022 - 08.2023
Fast Food Worker
McDonald's
01.2022 - 05.2022
Assistant Instructor
King's Krav Maga
03.2021 - 08.2021
Warehouse Worker
Amazon
05.2020 - 05.2021
No Degree - Nursing
American River College
High School Diploma -
Monterey Trail High School
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