Shaun Smith
Apache Junction,AZ
Summary
Dedicated to customer satisfaction and community engagement, my experience at Delta Vacations has sharpened my ability to create unforgettable travel experiences. Our team excels at tailoring dream vacations that resonate with each client's unique desires, utilizing my skills in moderating and managing online communities. As a Customer Service Representative, I bring top-notch skills in oral and written communication, active listening, and analytical problem-solving. By employing service-oriented behaviors and understanding customer desires, I enhance customer experiences and provide customized solutions to build loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Content Creator
Twitch
07.2014 - Current
- I live play, test, creative entertaining and informative content for random people from around the world
- Consistently on a schedule I have set
- While live I play instrumental music, talk with people, moderate various channels chats
- Oversee viewer happiness and safety
- Interact with people as if they were right in the room with me, giving them all individual attention as I can and getting to know people
Vacation Service Specialist
Delta Vacations
09.2023 - 10.2024
- Customer service and making peoples dream vacations happen
Freelance Digital Artist
Self-employed
06.2016 - 05.2021
- Took commissions for clients to do artwork digitally
- From gifts to tattoos
Freelance
Self Employed
05.2015 - 01.2021
- I take various odd jobs as they come, from computer building to making artwork for customers
- Streaming and being a general jack of all trades in my down time
- Learning daily and brushing up my knowledge on current tech trends and software advancements
Freelance Makeup Artist
LITTLE BOOKS LITTLE FILMS LLC
06.2015 - 09.2020
- I was in charge of the makeup and special effects makeup of several projects with them
- I worked long hours and spent a lot of time on set
- I was in charge of training a couple of makeup artists on projects I was not a part of
Freelance Audiobook Narrator
Jace Sanders
03.2019 - 05.2020
- I would record, edit, and clean up audio that I did reading for the author
- Sitting for hours at a time reading into a microphone at my computer or the author's home studio
- I would go back and re-record anything that was requested or clean up the audio in other parts if needed
Automotive Mechanic
Self-employed
03.2013 - 05.2020
- I worked on vehicles out of my home garage in a timely and professional manner
- In between the down time in film, school, or any other job lapse
- I got returning customers and clients that came to me regular for routine things to general inspections of their vehicles
- I had experience in learning how many vehicle manufactures worked and a wide variety of vehicles that would come to me
- From performance cars to daily driven trucks
- I spent extensive time learning on my own and applying what I learned alone
Freelance PC technician
Freelance
03.2011 - 01.2020
- I built computers for friends and family
- Including my own rigs and set ups
- Upgrades, parts replacement, software and hardware trouble shooting
- All self taught and online courses
Retail Parts Professional
O'Reilly Auto Parts
03.2013 - 02.2014
- I was hired to work in the commercial section of the store and fill in when the other sections were short handed
- I worked closely with two managers and was being trained to be an assistant manager for the commercial section
- I sourced and ordered parts for local garages and their customer vehicles
- I also was training at the time for my ASE mechanic certification through the company
Retail Cashier
Target
09.2009 - 03.2010
- I worked as a cashier and fill in employee for various departments during the holiday rush
Customer Service Representative
Maritz Research
08.2005 - 08.2006
- Outbound call center where I worked for several clients, changing from day to day and called members to take surveys
- Asking customers about their satisfaction from things such as credit card companies to banking branches that offered drive through tellers
Education
Associate's degree -
Mesa Community College
06.2017
High School Diploma - General Studies
David Starr Jordan Senior High
06.2005
Skills
- Computer Repair
- Computer Maintenance
- Computer
- Video content creation
- Creative writing
- Content editing
- Multitasking and organization
- Complaint resolution
- Account updating
- Scheduling
- Customer education
- Technical support
Certification
- Getting Started with Microsoft 365, 01/01/20
- Customer Service Foundations, 01/01/20
- IT Service Desk Careers and Certifications, 01/01/20
Timeline
Vacation Service Specialist
Delta Vacations
09.2023 - 10.2024
Freelance Audiobook Narrator
Jace Sanders
03.2019 - 05.2020
Freelance Digital Artist
Self-employed
06.2016 - 05.2021
Freelance Makeup Artist
LITTLE BOOKS LITTLE FILMS LLC
06.2015 - 09.2020
Freelance
Self Employed
05.2015 - 01.2021
Content Creator
Twitch
07.2014 - Current
Automotive Mechanic
Self-employed
03.2013 - 05.2020
Retail Parts Professional
O'Reilly Auto Parts
03.2013 - 02.2014
Freelance PC technician
Freelance
03.2011 - 01.2020
Retail Cashier
Target
09.2009 - 03.2010
Customer Service Representative
Maritz Research
08.2005 - 08.2006
High School Diploma - General Studies
David Starr Jordan Senior High
- Getting Started with Microsoft 365, 01/01/20
- Customer Service Foundations, 01/01/20
- IT Service Desk Careers and Certifications, 01/01/20
Associate's degree -
Mesa Community College
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