Shaun Thompson

• Open and close the store, ensuring all security and operational procedures are followed.

• Complete two daily safe counts and two store checklists on time.

• Prepare your workstation and cash drawer for the business day.

• Assist customers by understanding their needs, addressing concerns, and providing tailored solutions.

• Upsell and bundle products and services to enhance customer satisfaction and offer the best value.

• Stay informed on the latest technology updates and company promotions to educate and promote offerings to customers.

• Maintain a professional and customer-focused approach, ensuring a positive shopping experience

Certified Apple Champion – Showcase & Sell Apple Products and train team members on the IOS platform and technology.

7 Years Of Excellence in Customer Experience & Mystery Shop Performance.

Consistently achieved 100% scores on Mystery Shops for seven consecutive years, demonstrating unwavering commitment to service excellence.

Maintained a 5-star Google review rating for the store location through exceptional customer service interactions, problem-solving, and personalized assistance.

Earned outstanding feedback on post-visit customer surveys, reflecting a reputation for professionalism, product knowledge, and a customer-first approach.

Served as a trusted leader and key holder assisting with store operations, opening/closing procedures, and ensuring a smooth daily work flow and store inventory is kept safe and accounted for.