Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAUN THOMPSON

San Antonio, TX 78207,Texas

Summary

Dynamic professional with extensive experience as a Body Shop Advisor at Northside Ford, excelling in customer follow-up and cost estimation. Proven ability to enhance workflow efficiency and foster strong client relationships, leading to increased satisfaction and repeat business. Detail-oriented with a strong focus on effective communication and repair planning.

Overview

27
27
years of professional experience

Work History

Body Shop Advisor

Northside Ford
03.2022 - Current
  • Guided customers through repair processes, ensuring clear communication and understanding of services provided.
  • Evaluated vehicle damage to provide accurate estimates and timelines for repairs.
  • Collaborated with technicians to prioritize work orders and optimize workflow efficiency.
  • Managed customer inquiries, resolving concerns promptly to enhance satisfaction and loyalty.
  • Assisted in training new staff on operational procedures and customer service best practices.
  • Streamlined appointment scheduling process to improve overall shop productivity.
  • Developed strong relationships with customers, fostering trust and repeat business opportunities.
  • Improved communication between technicians and customers, addressing concerns and ensuring timely updates on repair progress.

Dispatch Manager

LKQ
04.2013 - 11.2021
  • Coordinated daily dispatch operations to optimize delivery schedules and enhance service efficiency.
  • Implemented routing software to improve logistics workflows and reduce operational delays.
  • Oversaw team performance, providing training and mentorship to ensure high standards of service.
  • Analyzed dispatch metrics to identify trends and implement process improvements for better accuracy.
  • Developed standard operating procedures for dispatch processes, promoting consistency across the team.
  • Collaborated with upper management on strategic initiatives to enhance overall operational efficiency and customer satisfaction.
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.

Receiving Supervisor

Hollingsworth Logistics
03.2010 - 04.2013
  • Oversaw daily receiving operations, ensuring timely and accurate processing of incoming shipments.
  • Trained and mentored new team members on best practices for inventory management and safety protocols.
  • Implemented process improvements that enhanced efficiency in receiving workflows, reducing delays.
  • Coordinated with vendors to resolve discrepancies in shipments and maintain strong supplier relationships.
  • Led team meetings to discuss performance metrics, address challenges, and strategize operational enhancements.
  • Developed training materials that improved onboarding processes for new staff within receiving department.
  • Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.

Purchasing Manager

Transpecos Foods
11.2008 - 01.2010
  • Managed supplier relationships to ensure timely procurement of quality ingredients.
  • Developed and implemented cost-saving strategies for purchasing operations.
  • Streamlined vendor selection process, enhancing efficiency and reducing lead times.
  • Coordinated cross-functional teams to align purchasing goals with production needs.
  • Analyzed market trends to inform strategic sourcing decisions and optimize inventory levels.
  • Led negotiations with suppliers, achieving favorable terms and conditions for the company.
  • Sourced vendors, built relationships, and negotiated prices.
  • Purchased new products and oversaw inventory stocking and availability.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.
  • Managed supplier relationships to ensure timely delivery of products and services.

Purchasing Assistant

Amigos Foods
03.2005 - 11.2008
  • Coordinated vendor communications to ensure timely delivery of products and compliance with company standards.
  • Managed purchase orders using inventory management software to optimize stock levels and reduce shortages.
  • Assisted in evaluating supplier performance, contributing to improved procurement strategies and cost-effectiveness.
  • Streamlined invoice processing by implementing best practices, enhancing accuracy and reducing discrepancies.
  • Supported inventory audits, ensuring alignment between physical counts and database records for consistency.
  • Mentored junior staff on procurement processes, fostering a collaborative environment and knowledge sharing.
  • Established and managed supplier and vendor relationships.
  • Developed strong relationships with suppliers to negotiate favorable terms and improve service reliability.

Personnel Services Specialist

US Army
05.1998 - 04.2003
  • Facilitated recruitment processes, ensuring compliance with military regulations and standards.
  • Developed and implemented training programs to enhance personnel skills and performance.
  • Analyzed personnel data to inform decision-making and improve operational efficiency.
  • Streamlined onboarding procedures, reducing processing time for new recruits.

Education

High School Diploma -

Livingston High School
Livingston, TX
05-1998

Skills

  • Insurance procedures
  • Customer follow-up
  • Parts ordering
  • Paint matching
  • Scheduling appointments
  • Vehicle inspection
  • Repair planning
  • Cost estimation
  • Detail orientation
  • Work order processing

Timeline

Body Shop Advisor

Northside Ford
03.2022 - Current

Dispatch Manager

LKQ
04.2013 - 11.2021

Receiving Supervisor

Hollingsworth Logistics
03.2010 - 04.2013

Purchasing Manager

Transpecos Foods
11.2008 - 01.2010

Purchasing Assistant

Amigos Foods
03.2005 - 11.2008

Personnel Services Specialist

US Army
05.1998 - 04.2003

High School Diploma -

Livingston High School

Similar Profiles

CREATE PROFILE
SHAUN THOMPSON